The Small Removal Co

From start to finish, Richard, Roy, Michael and Brendan have been fantastic!

From Richard coming to give us a quote to any queries we had with Roy in the office they were friendly, professional and responsive.

The pack up and loading of the van went smoothly. Michael and Brendan arrived in Norwich in good spirits despite the rain. Everything arrived at our new home in the same order it left our home in St Albans.

Nothing is too much trouble for these guys. We would recommend this company 110%!!

Thanks so much guys.

Ann & Jacques

After our experience, we would recommend that you choose a removal company that packs your items and boxes directly into secure storage crates on its van, with crates being packed and security sealed in your presence, and an ID tag given to you for each storage crate. The seals are only broken at the arrival of the crates to your new address, and items unloaded – again all in your presence. This minimises possible losses and unnoticed damage in the loading/unloading, or packing into/out of storage crate processes. It also guarantees any tampering during storage is obvious from a broken seal. Sadly, the Small Removal Company does not operate this secure method of collection and storage.
By the time we found out that we had boxes missing, it was beyond the 7 day limit for insurance claims. The Small Removal Company took no responsibility for the losses, instead pointing out any missing boxes could have been taken from our house or garage after delivery (highly unlikely!) rather than when in its care during the processes of house into van, van into crates, crates into/out of storage, out of crates into van and final unloading at our new house.
We believe that the measure of a company is not only based on its performance when things go right, but also on that company’s actions when things go wrong. We are greatly disappointed that we chose the Small Removal Company for our move.

We had such an excellent professional service on our move day. The guys were so efficient, thoughtful and helpful. We cannot fault the service given at all. Many thanks to the team!

We recently moved house using The Small Removal Co, the completion time (when we got keys) was very late in the day, 5pm, and I felt pressure from the removals company with several calls chasing for an update. I eventually promised to pay more money to complete the job. Even then comments like "are we having fun yet" between the removals team and other “under the breath comments” did not leave us feeling valued for our business. They offloaded the van as quickly as they could, and I spend days afterwards moving boxes in the garage. A few of the removal team were very nice and polite, but a few were very negative, we did not enjoy the experience at all. My suggestion is to get another company to do your move, this only added stress on an already stressful day.

Highly, highly recommended! Complete packing materials were provided in advance. Graham, Matt, and Ian moved all our stuff from A to B quickly and safely with smiles on their faces throughout. Instructions on where to put furniture in the new place were followed precisely. Extremely pleased with the service!

Thank to Justin paul and graham for the most amazing support on moving my mum recently. They were fun yet professional, quick and polite and made the whole job a happy experience great work guys you were amazing

I was left in the lurch by my sofa delivery company who refused to try and get the sofa up my stairs.

I had called 6-7 other firms that said it would be days or a week before they could help, called Richard within an hour he had his team here and they had the sofa in place in less than 20 min, really friendly service would definitely recommend and use them again.

Amazing guys and amazing price.

Moved my parents (in their 90's) from central London to Harpenden and they were fantastic throughout. They were careful with the packing and moving including some delicate antiques, but also gave friendly attention to my parents so they were not getting stressed. After the move I got a refund of over £1,000 as it took less time than estimated. I would highly recommend them for the quality and care of their service.