NGS Removal

I was recommend them by a friend as I was looking for someone to clear out a few things I had and deep clean as I was moving out. I just have to say they were fantastic they completed the job fast but also everything was on point. I must say I was shocked myself when I saw the end result the house looked brand new as if no one had lived there. I would 100% recommend them and I will also be using there service again for my new home. Thank you for a fantastic service.

Be careful. I was stuck with an invoice that was 3 times more than what they had quoted me.

First they brought a small van so as they can make more than one trip. Second any packing even if it is just to wrap larger furniture, they will charge you exorbitant prices.

Moving is a very stressful time and they did not make it any easier for me. I wouldn't use them again or recommend them. Pricing is not honest

Fantastic service. Good price. No hidden extras. Arrived on time. Professional and friendly service. I can highly recommend. The three men that handled our relocation were excellent. I was really expecting there to be all sorts of problems but the movers handled everything with no fuss at all, nothing was damaged or went missing, and everything was done way faster than I expected. I recommend the packing service as the lads packed everything and brought all the boxes along saving alot of hassle and well worth the money. Everyone turned up on time and they were professional and helpful at all times making the move alot less stressful.

Go with a company registered with the National Guild of Removers, not these guys. Or at least read the terms and conditions in full very carefully.

The prices on their website don't include VAT so was much more expensive than anticipated. Not transparent at all.

Would have bailed at this point but had paid a £30 deposit.

Spent most of the day on Friday chasing to check that they were coming on Monday. Kept going through to people saying that they get someone to call me back, in the end someone had to message me on their day off.

They upgraded the van without asking. Which was fair enough that we needed it but would have been nice to have been notified before getting the invoice.

They couldn't fit our fridge freezer in the van so left it outside and said we'd have to pay for it to be removed. It's frustrating because we kept saying we can do two trips but they insisted that it fine when evidently it wasn't.

Broken chest of drawers. Their terms and conditions say that they don't pay for breakages.

Scratched floor because they didn't use proper covers when moving the sofa. They said they'd sort it but didn't.

We checked a box for them to plumb in the washing machine but they didn't.

All issues were flagged at the time and we explained the problems on the phone afterwards. They came across as very defensive and made claims that weren't true.

This all added a lot of stress to an already stressful situation.

They left an hour early, I guess they count the time taken to get to us as billed hours??

The guys were very personable and I was impressed with them carrying everything out and in again but this wasn't enough to save the company from the 1 star rating. I won't be using them again. I'm half convinced that the positive reviews are fake because the experience I had was so different.

Excellent service, I would highly recommend. The staff were very professional and polite throughout. They handled our furniture and belongings with great care and moved our stuff safely. The entire process was very smooth, they made our moving experience stress free.

Would definitely use their services again!

They did a great job helping me move my furniture into my new house. The team definitely didn’t come to mess around. As soon as they came in they started working fast, however they were still very gentle with my belongings. Only issue I had with the team is that they refused to have a little something to eat and drink but they are very kind and respectful.

The removal service was great from start to finish. Reasonably priced and they took care of everything we needed such as dismantling and putting back together furniture.

Very efficient move on the day.

Big thanks to the Nima Group Services team.

Updated in response to NGS -

To say they were unaware of our displeasure is a complete fabrication. I had repeated discussions to find an amicable resolution but all they could do was threaten to pass the outstanding fee to a debt collection agency.

We were also contacted by one of the team from the day saying his was job was at risk which as per point 6 is strange as he is the sole director.

This left us with no option but to pay.

The only discount received was the journey time and the excessive packing charges. There was no compensation or understanding of the time lost due to their faulty vehicle.

There was no walkthrough to review the items as claimed.

NGS have also not reached out to contact us as claimed in their response.

1. Arrived late
2. Van broke down so delayed
3. Movers distracted by van delay
4. Aware of van issue so went slower
5. Move took 12 hours for 1 bed flat. 1 1/2 hour journey
6. Strange set-up. One of the movers told us to sort out any issues with the office but turns out he is the sole director of the company
7. Multiple items damaged
8. Excessive charge for packing materials
9. Tried to charge extra for miles
10. Complete lack of understanding for the impact the delay had on us.
11. Compensation and after care following the delay completely unsatisfactory

I would highly reccomend that you avoid.