ZEDZ Removals

Excellent and very professional service provided by Zack and his crew. They came within 30 minutes of my call after finishing another job. Got everything loaded and into storage for me, then got my stuff into my new place within 2 hours. They were very helpful, polite and courteous. Highly recommend and will definitely use them again when we next move. Thank you to Zack and his crew.

I liked how ZEDZ Removals was 100% upfront with costs and services to be provided .Zack and his crew were the best movers ever. They packed our unpacked items, wrapped our furniture, and did assembly/disassembly where needed within a timely manner. I would hire them again and recommend it to everyone!

Very unprofessional service.
Price almost doubled in transit, initial quote was deliberately unclear.
Removal team had been told by the office that the drive between properties was 1 hour, instead of 3. They were very annoyed and moaned/swore continuously about the lack of communication.
Drivers also said they were exhausted as they’d been up all night playing cards so we’re not happy to be doing long distance driving.
Would not recommend.

Felt scammed. Paid hourly, workers were literally twice as slow compared to other 3 companies I tried before. One of two workers said they have a sprained back so they cannot carry things. Explicitly asked if their hourly quote is all-inclusive to which they said yes, but there was an extra charge + VAT. They did get a job done in the end but it cost me all day instead of 4 hours as it would with proper professional movers.

EDIT: they use same reply template to justify their poor service, they say customers are lying about the work that needs to be done. They say my move is a 4 person job, but it was a one bed flat and I had only 3 pieces of furniture to move. They also are the ones insisting that the job won't take any time at all and they only offer a fixed price as a safety guarantee in case of unexpected heavy traffic conditions etc. Truth is they purposely work slow as they're paid by the hour.

Suggest to avoid them as they'll always find a way to justify themselves. Customer is not always right, but these guys go out of their way to insist that customer is wrong if they're dissatisfied in any way.

Firstly the workers themselves were good at their job. That's as good as it gets.
Like other reviews the owner gives very competitive prices initially. When it comes to the day it all changes. They were late with no apology or notice that they would be late from the owner or the staff. Prior to the move date I sent several videos to clarify how much we wanted packed. The owner said it would be 30 boxes. On the day it came up to 70 and he blamed me and said he only expected 20 boxes despite saying 30( that makes complete sense doesn't it?) Very unprofessional and inexperienced. Cowboys really.
He also claimed his guys had to walk 70 metres(as he seems to have said in other reviews. Funny how it is always the same distance). I myself measured the distance and it was 30m. Once again unprofessional and inexperienced.
When it came to delivery the quote almost doubled what was initially agreed due to the 'increased' items they were expecting. My partner was very unwell on the day and I had no choice but to agree and pay as the day was already long from their late arrival and the owners pathetically estimation of the contents despite multiple videos and photos sent.
Honestly do not use these guys. Set up in 2020 so inexperienced. Old van being used. Unprofessional. I wanted to give them a chance despite some of the reviews saying the same thing. Learnt the hard way. Go elsewhere and save yourself the headache.

Some issues with the final cost left a sour taste, although the service was pretty good.

We received a very competitive quote based on a comprehensive video we had sent of our possessions. It included a fixed cost + £6 per box for a Pack and Move service.

The guys arrived on time and did great work boxing everything up, taking special care with the kitchen. They wrapped furniture and handled everything really well, while also getting about the work pretty quickly. Meanwhile, we packed some clothes and other items from our bedroom and bathroom to save some time during the day.

When we arrived at our new place, we received the quote and demand for immediate payment, which included various unexpected extras as follows:

- £65 for moving a sofa downstairs, as it didn't fit in the lift. This was a difficult task and we thought it was reasonable to charge a supplement, although this seems a bit high. We had flagged in advance.

- £95 for the ~40 boxes and bags we had packed. This was reasonable as packing for ourselves did mean that the team missed out on the £6 per box which is the costing model for their pack and move service. That said, we were just trying to do a favour and keep things moving on a long day's moving.

- £265 for overloading the van. This one was frustrating, as we felt that the removals experts should correctly estimate the size of van required based on the video. They couldn't offer a second van or a second trip, which would have (quite rightly) entailed extra cost, so they loaded the van to capacity. This led to a £265 surcharge. It's hard to see where that figure came from, but - more importantly - they should have sent a van of the appropriate size in the first place. Even if it had cost more in the original quote, it would have felt better than this surprise cost.

The biggest issue was the feeling that our belongings were being held to ransom. We were forced into an unexpectedly high surplus payment while our belongings were still in the van, and it seemed that the team would stop unloading unless and until we paid. I spoke to them at length on the phone and they would not budge.

It's a reasonably good service but I would take extra care to confirm the precise costs at quote stage - including how many bags and boxes of your own are included, any heavy furniture that needs to be carried, and certainly the size of the van being sent.

PS We had a few calls to discuss a possible refund but never managed to speak to the boss, and now too long has passed.

The guys were great. Zedz charged me a little more, however this was due to the amount of extra bags and boxes I had on the day. Initially I told the office that I will have roughly 20 bags and boxes, not knowing that it come to about 80 bags and boxes.

I have nothing to complain about. They looked after my stuff and nothing was damaged, so I am happy I chose Zedz removals.

My experience with Zedz removals could not be any better.
My request for a removal date was quite last minute and they were willing to help and cheaper then other companies I had got quotes from.
They were very professional, caring and considerate.
5 stars. Would definitely recommend.