Eardley's Removals & Storage

Having booked the removers for 12.30pm they turned up at 11.19am, I explained we were not ready for them to which I was told they would wait in the van... an hour and 11 minutes later they came in and started removing furniture. There was no plan or structure to how they emptied the house, one minutes they were taking stuff from upstairs and then the next downstairs but I thought they know what they are doing so I left them. They proceeded to moan about the amount of stuff we had to which my husband replied 'well yes that's why we are paying you to move it and not doing ourselves'.
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> After an hour or so of painfully watching them slowly carry one item at a time most of which was from the drive as my husband was becoming increasingly frustrated so was actually moving boxes and furniture to the drive to try and save time and effort, they advised my husband that they would not be able to move the wardrobe in the main bedroom as it was too big. If you recall I had emailed before moving day to see if dismantling of furniture would be included in the price and was told yes. I informed the remover of this to which we were told that this would take an extra 3 hours for the wardrobe to be dismantled and put back together at the new house thus costing a further £150 plus VAT! 3 hours to dismantle a wardrobe and put back up was absolutely ridiculous so my husband advised he would take it apart... He got a call at 3.30pm to advise we could go and collect the key so with the wardrobe half dismantled my husband rushed off to collect the keys... The removers had removed the majority of furniture in the house by this time so decided to go and sit in the van (for the 3rd time as they had also at 1.30 decided to stop for abit of lunch) and wait for my husband to return to continue to dismantle the wardrobe. When my husband returned to find that they again were sat in the van with numerous items sat on the drive such as large stand up fan which i had bought downstairs myself and with the wardrobe still waiting to be dismantled, my husband asked why they hadn't done it he was told 'oh yea I suppose I could have'! Not great customer service!
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> Upon arrival at our new house my husband clearly asked the removers to place all big bedroom furniture upstairs and the boxes in the dining room due to new carpet arriving the following day.. Well your removers clearly don't understand the layout of a house as we have wardrobes in the dinning room downstairs and boxes clearly marked 'Kitchen' in the upstairs bedroom.
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> Overall I am extremely unhappy with the service we received and I have attached pictures of the damage your removers made to the old house including smashing a light fitting and denting the wall. I have summarised in full below all the issues and I expect someone to get in touch with me as all in all due to the painfully slow process cost me £430 in total (excluding the cost of the damage)
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> Removers rude and extreme odour of BO- extremely bad attitude and proceeded to moan the whole time they were there.
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> After having over 1 hours and 10 mins break due to arriving early then proceeded to take another lunch break whilst I was paying- this was highlighted by my husband to which he was told 'we have to have a break, we aren't slaves' surely they could have eaten their lunch in the hour and 10 minutes they were sat waiting to start
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> Removers ignored clear instructions as to where the furniture was to go in the new house
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> Tried to charge us for a full hour
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> Smashed a light fitting and dented wall (pics attached) no apology offered and when my husband asked him what are we going to do about this he was ignored and the remover walked off- I notified someone when I called up Friday evening to which i was told someone would be in touch... it is now Wednesday and no one has contacted me.
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> A lot of furniture suffered extreme scratches using your removers, I understand that this can occur but there was no care or attention taken with my property.

Absolutely faultless. We moved so smoothly it was brilliant. Nothing was too much trouble for the guys, they were friendly reliable and so very helpful. We would recommend this firm to everyone, we couldn’t have done it without you. THANK YOU and again, we recommend to anyone that needs prompt, friendly, reliable and good value service. True professionals.

Gareth and Brian arrived on time and didn't stop working until we forced a bacon butty on them! From the outset, their attitude was professional, friendly and caring making our move so easy and relaxed, (almost!) Despite discovering our 1 bed flat had the contents of a four bed house, their smiles remained. Excellent communication, and Covid compliant, throughout. Reckon we should recommend them.

The guys at Eardley’s were fab, we moved in under 5 hours, which was great and that included building a bed and some issue getting our sofa into the flat. They were both friendly and nothing was too much trouble. Would use again and definitely recommend!

just wanted to write to say thank you for moving us. The experience was outstanding from booking to moving.

The three men that came were absolutely brilliant. They were cheerful, courteous and good humoured. They took everything in their stride. Checked with us to confirm exactly what we wanted then they explained how they were going to achieve it. They double-checked that we we’re satisfied that all the thing that had to go were packed.

At the other end they ensured that all items were placed in the room that we wanted…they even asked if we wanted the Piano upstairs🤣

Could you please pass on our thanks and gratitude to Stef, Cam and Jooles for their outstanding service…if Carlsberg did removal men, it would be them.

They are a real credit to your company.

When we first contacted them they told us they could do our dates we accepted their quote and then they told us they couldn't do the dates we wanted. Had to keep chasing them to get any response. Would absolutely not recommend

Very impressed and would highly recommend Eardleys. They worked tirelessly to empty our house, garage & garden. Very careful with our belongings.,wrapping the sofas, mattresses and anything else that they thought need to be.
We kept them supplied in coffee, as much as possible, which was much appreciated. Very organised and thorough.
We ended up needing 2 vans, the 2nd van arrived quickly. They started at 8am and had moved us in to our new house, which has a 2nd floor, so an extra staircase!! All done and dusted by around 6pm.
We only moved 6 miles, but our new house is up an extremely steep hill and then narrow country lanes. Negotiated really well and no breakages! Thank you so much to all who helped us move, and made all the more enjoyable by having a few laughs along the way.
I'm sorry it took so long to pick up the key!
You were all amazing and we would highly recommend Eardley's Removals. Efficient, careful, courteous, and very organised. A huge thank you to you all, from the 3 of us, Andy, Fee & Robbie

Keith and his crew , nothing was to much trouble they are friendly polite and highly professional with our removal and storage THANK YOU highly recommended