One Stop Worldwide

Not recommended for their bad communication with customers and lousy collection process.

Last summer I stored two boxes of item with them for four months but only got one box back in the end. Where did the other one go? They said they only picked up one box in the beginning. In the four months, which is quite a long time, they could have noticed me that there was only one box in their warehouse but they didn’t even bother contacting me. It wasn’t until I asked them at the end of the storage period did they tell me that the other box may have been lost during collecting. Why would I paid for two if I only needed one? They should really improve their communication with customers and collaboration with drivers.

I had decided to forget about this terrible experience with them but given that I received two mails from them asking me to take surveys two days in a row, I thought telling my customer nightmare story was appropriate.

The only good thing was that the delivery was pretty fast.

Hope my feedback helps 😀

Very pleased with this sevice will be using again. I was away for 5 months on a field trip and stored four large boxes which were collected from my doorstep and returned to me safely and promtply. I sent an email to customer services while I was away to check on my belongings, as it was the first time I used them, and they got back to me the next day with a reassuring email. Good value for money and recommended.

After a lot of thinking, I decided to use OSWW to move my stuff from UK to India, I was so worried because I thought the entire process would be complicated and costly. It turns out I had no reason to be worried. my stuff was picked up on 12th Jan and my two boxes were delivered safely on the 16th Jan (one was even delivered on 14th Jan) - my luggage reached my home before I did. cannot recommend their service enough! I would like them to provide an easier way to speak to one of their representatives though

HORRIBLE EXPERIENCE

I used OSWW to get my belongings shipped from Liverpool to London. In the terms and conditions, it clearly states that "Customers that present non-One Stop Worldwide boxes for storage
waive their rights to One Stop Worldwide insurance..."

I used OSWW for shipping purposes only and had some items damaged in transport and the company refuses to cover the cost of damages because I did not use their boxes.

It is true that elsewhere on their website, it states that the use of non-OSWW boxes waive the rights to insurance. HOWEVER, that is not stated in the terms and conditions which is the legally binding contract that I signed. Therefore, One Stop World Wide is playing a rigged game and is potentially breaking the law by not providing insurance coverage. Beware of this horrible sneaky tactic they used on me by trying to divert my attention from the terms and conditions. I wonder how many other customers got swindled out of insurance coverage.

Additionally, OSWW claimed to be in touch with Parcelforce regarding the damage to the boxes and contents and I have not heard anything for weeks.

Sent a large box from London to Jakarta last month. It was such a clear and punctual service, made my moving process much easier. Also, great value compared to similar services from the UK to Indonesia. Very recommended

We're in middle of moving and we found these boxes so strong and excellent size. Ideal for packing saucepans and awkward sizes if lamps etc when moving. Highly recommended.

Had previously bought large transit boxes from another well known online retailer and although they were strong, they were not large enough for packing up possessions and very costly, could not believe how large these boxes were and how many I recieved for the money paid
Thank you

One Stop Worldwide was fantastic service and super easy to navigate as a student! I had a few issues (fully my own fault, due to the speed with which I had to leave) but the team was responsive and helpful!