FA Removals

Overall the service was extremely poor and unprofessional. The 2 workers that came with the van were very abrupt and rough. Although they were 2 in number but only one of them (Person A) was able to assemble the things as the second guy (Person B) had no clue what to do and dropped beds panels with a bang. On top of that, this guy used foul language in the premises of our home in the presence of my young minor aged child. He also repeatedly went out to sit in the van and use his phone leaving the other guy all alone.

The (Person A) kept saying we need to leave as soon as possible as he has not slept for 25 hours back driving back from Scotland.

Thoroughly unprofessional and rough guys who were rushing things. This is what my fear had been since booking few weeks ago.

I can now understand the reason FA Removals call customers to chase for the remaining amount even before the job has been done as they know their standards and don’t trust their own removal workers. It’s not only that l, they caused damage to the furniture, and also caused marks and scratches at the new home during removals. Extremely poor !!!!!

Couple of my acquaintances had asked me recently about FA removals company as they wanted to hire for their moves, but with this unpleasant experience and bad service, I have already informed them to not to bother contacting FA Removals.

NOT recommend at all!!!

Do not use this company!!!

We chose to book a packing/removal company to try to remove some of the stress from the moving experience, but instead they made the whole thing SO horrendous that I spent most of the day in floods of tears. To highlight just a few things as if I list everything it will be an essay:
•On the removal day, having arrived late, the team took about SEVEN hours to pack our things. This meant that we were three hours late to leave the property, therefore breaching our contract which could have had serious implications
•Despite the fact that a survey was conducted to calculate the packing materials/van/labour needed, there wasn’t space in the van for all of our items – we therefore had to wait for a further hour and a half for another van to be sent
•The way the boxes and van were packed was laughable – we witnessed our items literally being thrown into the van – photo attached showing the ‘care’ taken with our belongings
•Communication and customer service was terrible throughout. I received no apology for the service received and instead got an aggressive email which blamed the heatwave on the day we moved for the issues…the heatwave ended two days before we moved.
So in conclusion, if you want to breach your contract, have your items damaged, and have considerable stress added to the removal experience then go with FA – otherwise I suggest you stay far away!

We used FA Removals to move from London to Milton Keynes and they were absolutely fantastic. Harry came to survey the house and the office sent us a quote same day as we only had a week before our move.

We ended up booking the packing as we were short on time and my husband and I both work. We dealt with Brie from the office and she was fantastic. Very attentive, patient and calming.

The 2 men that packed, Jj and John were first class and the team that done the removal were excellent. Great service all round. Would highly recommend

We booked FA removals for a five bedroom property to pack up contents and complete the move. When making the original enquiry I had submitted a video tour of the property so they could fully assess the size of the job and allocate labor accordingly. When accepting there quote,which was not the most competitive we had received but decided that we did not want to be let down on the day so felt that a higher price would offer some form of security for us. When accepting the quote we had contacted the member of staff in charge of admin informing them that as all four properties in the chain were all very local to each other then completion would happen early on the day of moving and we would be required to vacate the property by 11am we would have to start the move by 9am , this was put to them on two separate occasions and both times we were assured that this would happen. On moving day one member of staff arrived at 9am upon contacting FA removals I was told that the remaining staff would not be arriving until 10.30am half an hour before we were due to vacate , the lady's answer ' were we sure we had to vacate by then?' FA told us they had no other staff to assist in the move . They were expecting 3 people to empty a 5 bedroom property in 30 minutes. Both myself and my wife then had to become involved in moving property, the new buyers removal company arrived at the property expecting to move in and luckily they just decided to pitch in and help take apart the beds , a service we had paid FA for , and I must say they generally managed the remaining removal of items, we were so thankful to the other removal company that we have them £250 for the massive difference they had made. Upon arrival at the new property things were much the same with myself once again becoming a fourth unpaid member of the staff helping with the unloading to ensure that we were finished sometime before midnight. We had paid FA removals to reassemble four beds at the new property they managed one whilst we completed the other three in the same time . The remaining two members of staff , one had to leave early,left the property at 20.45 , without our loading/unloading bed assembly lord knows what time or even day they would have left. It appears to me that FA removals decided to save as much money as possible on this move by severely holding back on labor, I must point out that the 3 colleagues that were present for the move were not only very hardworking but also very pleasant but we're let down by not being provided with sufficient labor. Whilst speaking with the admin female member of staff during the day expressing my disappointment with how the move was progressing i had asked for her 'manager' to contact me to talk through the issues but he must have decided that this was not something he wanted/was able to do. Moving house is a very difficult time and don't make it worse by hiring the service of FA removals.

We moved from London to Cardiff in August and decided to use FA Removals because they were the cheapest. Happy to say the price didn't reflect the service and they were super professional, ontime, polite, hardworking, friendly and careful with all our belongings. Would definitely recommend them.

We moved from Birmingham to London and decided to use FA Removals as Brie was lovely to speak to and seemed to know what she was talking about. Thankfully, we made the right decision as our removal went perfectly. The team was on time, professional and very friendly. Would recommend highly...

Greg led a team from both Newcastle and Glasgow. Greg and the men were excellent Greg continually kept me updated with times and any other details. They were all good natured, incredibly helpful and really well organized. I wouldn't hesitate to use them again. Thank you

This is now my 3rd move in the past 5 years, and I can say it gets no less stressful. FA Removals provided outstanding customer service, from the inhouse team, to an incredibly professional & methodical job from the team on the day, it was a seamless transition from my old property to my new one. Couldn't recommend them highly enough. On doing research, I saw that they have numerous branches nationally which aided in my decision as I knew I was getting a professional, legitimate company, and not a man-with-van situation. 10/10 service & aftercare.

Attached photos for added benefit.

Many thanks,

Lynne Carter