CK - NAILS

1 star for work and 0 for customer service. Based on my own experience.

Dear owner, you have refused to take my payment that I offered several times but took a photo of me instead saying I will be in trouble if I will not let you to remove your poor work. You are an aggressive, rude and very unprofessional man. I found it very humiliating and degrading the way you treated me just because I wasn’t happy with your work. You have refused to re-do my nails as “it was best you could do”. You made me cry, I was so upset by your attitude. Do you really think I have planned to walk away without payment? I came back with my Husband and offered to pay and asked for an apology. You said you want to make all customers happy, well, it works only if they have no complaints. Summarising all of the above:
Manicure + shellac = £25
The master hasn’t even cleaned under my nails, the polish on my nails looks messy and not tidy.
The owner was aggressive and rude.
The owner has harassed and threatened me.
I felt humiliated and embarrassed.
I have decided to pay and leave as it is because I would not have any chance to sort my nails and I needed it for my holiday next day.
Very upsetting and stressful experience.

The pictures of the nails have been taken when I was still in the shop. Please see a bigger picture with a background of the shop.
Dear owner, money are not everything, yes, you are relevantly cheap but there are so many other shops offering the same service and product, I am not even a little bit worried about finding a right place. Customer service these days is everything and I would strongly recommend to change your attitude. You said you banned me, well, whatever.

Very bad customer service. If you get a broken nail they will become quite rude with you and are adamant they your the one to blame. I had my nails done on the Monday on the Wednesday two had snapped so I went back to get them fixed which they made me pay for which I was shocked as I had only just paid two days prior to them breaking. Again on the Sunday the exact same nails broke I messaged them saying it wasn't good enough and fortunately they got me in to fix them yet again. Give it a few more days and they they broke a 3rd time! This time I was very unhappy so I Facebook messaged them again saying I wasn't happy and they replied saying it's my fault and calling me mate which I find quite rude. I have finally gone to another shop in Stroud to get them fixed and they have done and amazing job. I will not be returning here. I think the problem is they have too many trainees and not enough qualified technicians

Really friendly, didn’t book and they gave a walk in appointment. Very reasonable prices and I am very happy with my nails. Thank you!

I have been going to Ck nails now for some time along with my daughters ..but will not be going back there again As I was totally humiliated by the owner in front of 2 other clients!! I couldn’t wait to get my nails done and get out!! Great shame

A little unfriendly, nails slightly different colour (one hand darker than the other) and not a great shape either.
Disappointed

Very pleased with the service I received,definitely going back.

Was happy with my nails but the day after I got them done, the gel chipped off ( picture one ). I got them fixed with no charge but of course this was a nuisance. 4 days later one of my nails completely broke off ( picture 2 and 3). I then went to get it fixed and they charged me £3 on top of the £30 I had already paid! The nails were clearly too thin and not good enough quality, so shocked they asked me to pay! They also didn’t take very good care when fixing my nail and my skin and nail were very sore leaving the nail salon ( picture 4). Will not be returning and don’t recommend anyone else to unless they want to return to get their nails fixed numerous times!

The girl that done my pedicure was brilliant and very friendly. CK Nails was very very clean and sanitised. Would recommend to others. My grand daughter recommended to me.