Village Nails & Spa

Please give this place a try it's beautiful. Customer service was perfect. These sort of shops they do speak their own language to each other but that's the nature of these style nail shops. Their English was very good, I managed to have a good chat. My nails are the best I've had in ages. I'm a new regular!!!

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Have been a few times, nails are done to a good standard but customer service is appalling. Thought the first few times maybe it was just a bad day!! The girl who works in there is sometimes pleasant but the boy!!! Well!! Very rude and needs to be put on a customer service skills course! Pulls hands and feet about, very sharp tone when asking anything and is usually one word questions, “short” “long” “colour” doesn’t acknowledge you if ask anything. Very uncomfortable atmosphere not sure I will be returning after todays experience!!! Shame really as it’s in a very handy place.

I am so angry. I went here tonight because it was my moms treat to me to get my nails done with her. First of all we had booked two appointments on the phone and stated that we wanted to be seated at the same time and when we we arrived there on time we had to wait a while to be served. We didn’t even get served together, my mom only got served after I had my nails done. The social distancing was awful as there was too many people in the shop and they told you to get up and choose your nail colour instead of them bringing it to you so you were very close to other people in the salon when doing that. The customer service is appalling. During having my nails done I was rudely shouted at by the man in there, all I asked was the prices of the different glitters and instead of calmly explaining he did the total opposite. Eventually, when my mom was told to take a seat you would have thought because the man has a profession in doing people’s nails he would have helped my mom choose her colour that she wanted, but instead he abruptly told her that she had to choose her own colour. In the end my mom ended up walking out without getting her nails done. We will not be returning again as what was supposed to be a night to enjoy it was horrific.

I’d been let down by my usual salon to have a full set of acrylic nails put on today...I’d had them soaked off back in March as I had to go into shielding due to my ill heath.
I phoned and spoke to Van at 10.30am and I was sat in his salon at 1pm getting my nails done!
Van is wonderful! He’s the best nail technician I’ve ever had do my nails and over the years I’ve used lots of different salons.
The salon is very clean and they give you your own bag with your files in for you to keep taking back.....an excellent idea I thought.
There is plenty of hand gel around and Van wore the appropriate mask.
The only reason Van hasn’t got 5 stars is he did me an extra service without checking with me so the price was higher than I’d been quoted.
I hadn’t got enough money on me and they don’t accept cards so it made me feel very embarrassed....however....Van explained by doing the extra my nails will last longer....fingers crossed!!

I will be returning to see Van very soon.
xx

Have been a couple of times now and on both occasions the young man did my nails, I found him polite and professional. He made an excellent job of my nails taking great care to get them just right for me and I am very pleased with the result. I am also now a new regular, the shop is also very clean and they have soft music playing which I thought created a relaxing atmosphere. I always make an appointment so that I am not disappointed.

I had booked an appointment for myself and my daughter to have our annual Christmas nails. I arrived at the salon in time for my appointment to find the salon full with customers who had just been served. They didnt seem bothered they were running late and made no apology for making us wait.It seemed overcrowded and there didnt seem to be any social distance measures in place. I already had a picture of exactly what I wanted my nails to look like. When I showed the man who was my technician, he was rude and very sharp with me. My daughter was quoted £40 for her nails which she regularly has done elsewhere for around £28 which when she questioned, again she was shouted at by the man in the shop. Through out prepping my nails the staff were obviously talking about us even though they were speaking in a foreign language . I was so upset I ended up leaving without having my nails done. Needless to say I will not be going back . Customer service was dreadful and what was meant to be a bit of a treat and a few moments of luxury has just made my blood boil and spoiled my annual Mom/ daughter tradition

Amazing job! Amazing service.. Can't stop looking at my nails

Really pleased with my nails. I needed my builder gel taking off which was put on by a previous salon and then a cut and new colour putting on. They fit me in last minute just before new years and did a fantastic job. Thank you 🤍