Cranbourne Stone Ltd

Having been fitting stone for 15 years now I have to say cranbourne are up there with best for a dry cast product.. always look forward to installing there porticos not only this they're great people to work with Emma recently invited me up to the factory and took time to show me round and introduced me to all her team. Very much looking forward to working with them again this year. Keep up the good work

Not only is their stonework beautiful but their after sales service is superb. 2 years after the initial job was competed, I had to order extra coping for an additional area. Even though it was a tiny order with a quick turn around, they went out of their way to help me. Thanks Sue!

Just a great service with friendly staff making everything so easy.

Not only is their service incredible but the stones they provide are stunning!

(Translated by Google) Hello everyone, a greeting and a hug from Roberto, perhaps you don't remember, I'm the one who installed the Ferrari cars and cigars for you..

(Original)
Ciao a tutti un saluto e un abbraccio a voi da Roberto forse non vi ricordate sono quello che vi a installato le macchine di Ferrari e cigarini..

I needed just one stone that would make a flat gravestone for my wife's grandfather and which I was to carve myself - surely an awkward request for any company. However, Cranbourne Stone Ltd were incredibly helpful and generous and supplied exactly the right stone. Thank you so much, Loren, you have been wonderful!

Am appalled by this company. I am not generally a Google reviewer but this was such a bad experience I felt compelled.
I bought one batch of stone which I was delighted with, it matched the stone i saw at the showroom and there was no problem. I then ordered three more large crates of the same stone only to receive something different.
Instead of Downton or Cathedral as it is more usually known it turns out to be another Indian limestone called Hampton Olive - they put idiotic english names on imported stones. It is fairly similar but notably greener with a different texture, and crucially it marks more easily. ie it is softer, which is generally reflected in a lower retail price.
Having already paid several thousand pounds for the stone which was blocking my driveway I immediately asked them to engage with the problem and arrange to take it away. But would they even contemplate the possibility they had made a mistake, let alone come to see the stone? I dont believe the customer is always right but i certainly disagree with the notion they are always wrong! At every juncture they swore blind it was my mistake, refused to explain where exactly the stone was from and outrageously insisted I was seeing it wrong despite my having had the different stone variations corroborated independently by two different stone merchants.
Eventually they agreed reluctantly to refund the money but insisted I pay for delivery both ways to and from the property as well as a 'restocking' charge. I was therefore forced to pay £600 for the privilege of receiving the wrong product.
They then had the nerve to renege on the refund and issue an unwanted credit note instead!
Theyre very nice when youre looking to buy from them but quite different when theres a problem to sort out....