Bright Horizons West Hill Day Nursery and Preschool

After 1.5yrs here we had to take the decision to remove our daughter. After a great start initially with opening of the new facility, the manager left & it was never the same. 6 different managers in 1.5 years, countless key workers & a number of concerning issues around quality of care, we decided enough was enough. The building itself is beautiful & they have great facilities but at the end of the day it’s the quality of care that counts. The staff in the rooms try their best but shambolic management completely lets the place down. Such a shame.

My daughter loved this nursery. It was the best decision i made sending her before lockdown and after. The team took such great care of my daughter. She suffers with ASD and they accommodated her needs. Supported her. She had the best summer 2020 at Brighton Horizons Westhill. Thank you to Eve and her whole team.

Not sure who is writing the other reviews. Granted this used to be a good nursery. Now most parents we have spoken to regret the choice. Ever since manager changes before last summer the senior management have taken their eye off the ball regarding staffing and the children's development is paying the price.

We couldn't have been happier with our son's time at Bright Horizons (West Hill). During his 9 months, he was made to feel loved and safe, and we can only hope that we find somewhere else as fantastic, now that we have moved out of town.

Simone is a wonderful manager who always helped to solve problems and make life as easy as possible, and Adi and Shana have a perfect blend of kindness and patience while still running a relatively tight ship.

To see our little boys face light up when we dropped him off (and when we picked him up) made us feel so much happier in our decision to start sending him when he was only 5 months old.

We really couldn't recommend this nursery and it's staff any higher!