Harlequins Private Day Nursery

Really unhappy with the quality of care my child received. When putting in a formal complaint the manager did not take it seriously and laughed accusing me of making this up. The meeting was recorded and this can be proven. When asking for answers and an apology for the poor treatment the nursery refused to speak with me except through a solicitor . The complaint investigation was concluded within 24 hours with no apology for the manager's poor reaction to my complaint, despite them admitting that a staff member swore on premises during working hours. Instead they proceeded to wrongly accuse me of things and demanding fees from me because their contracts state you must give a months' notice despite me not feeling that my child would be safe in their care. I would not recommend them at all and advise people to really do their research before choosing a nursery because there is a lot of nurseries in the area

We have fantastic relationships with our parents and families and also the local community

My daughter went to Harlequins from just before she turned 1 until she left for school (4 1/2). During that time she developed a fantastic foundation that has helped her to this very day. I can't remember a day when she wasn't happy to be dropped off there. It helped that the staff were always very welcoming and obviously made it a fun, safe and enjoyable environment. They were always there to discuss any problems and offered good advise if I, or my daughter were struggling with anything. My daughter has made friends for the future there, and her best friend, was a girl who was also there for a similar amount of time. Harlequins maybe a small nursery, but the amount of effort and love that goes into the care and well being of the children, is brilliant. I would totally recommend Harlequins to give your little ones the perfect start in life.

Both our daughter and son went to Harlequins nursery for several years from when they were babies and until we moved to Scotland in 2016. It was a nice small nursery and the staff there were amazing. Very professional and gave our children so much love and affection. We will always be grateful to Harlequins for helping to give our kids the best start in life.

My daughter has been going to this nursery for 5 months now and I can really tell it does her a lot of good! She learns so much here. Have no complaints whatsoever and all the staff are lovely and try to accommodate as much as they can where possible.