Green Giraffe Nursery Cardiff Bay

Amazing staff and Nursery (Recommended)

(Translated by Google) A good nursery in Penarth

(Original)
Una buena guardería en Penarth

Could be a great nursery however they let themselves down with management providing VERY slow responses. The owner doesn't have a direct contact so you have to go through the general email account and wait a while for responses to usually important questions, if you try to call you don't get an answer so email is the next best thing.

The floor staff are amazing however it is massively let down by the higher level management with their lack of flexibility and money grabbing antics. There is no flexibility with anything such as swapping days (not often) with plenty of notice this is understandable at times however it is a constant rejection which then ends up costing a fortune for days your child isn't even attending.

The owner Andrea just refers to terms and conditions so your child is just a number to her she doesn't really care as long as she pockets the money. They will take every opportunity to rob you blind. Things should be done on a case by case basis instead of being told to read the contract you were handed 2 year's prior. Yes there is a contract however if you want to increase hours no notice is required if you want to reduce you need 4 weeks notice this method of business clearly illustrated to me that there is no actual considerations for parents increasing hours brings in more money for her.

If you speak to other parents who have been here they will tell you the same thing and I have been highly disappointed with the level of communication and lack of flexibility. There are plenty of other reasonable nursaries who will not be so strict to enforce rules and have a bit more flexibility on a case by case basis which is why I have removed my child from this nursery to a more friendly owned one

My son has been at this nursery for about 3 years now. In each class he’s progressed onto, there’s been an attentive member of staff who works exceptionally well with my son. Couldn’t have imagined my son attending a different private nursery and progressing within himself as much as he has here, at Green Giraffe Nursery. Going to miss you guys!