Spaces - Fareham, Spaces Whiteley

An ever diminishing level of service, yet still the same rent. Noise pollution unresolved. Cafe, when clients and other visit is very limited. Any constructive criticism is interpreted as just nuisance - even though my business is paying for poor service. For a modern building and theoretical modern business outlook SPACES is a huge disappointment.

Oh - where to start.

If you’re looking for co-working space I have one word for you about SPACES.

RUN!

Want to know more? Here goes:

I moved into a private office in October 2021 having been sold the dream by Brandon. Would there be networking sessions and community events? Of course.
Would I have a private space to work? Yep - no problem.

As soon as I moved in the problems started. On Day 1 my neighbours told me there was a noise problem but that the centre knew and it was being worked on.
Several toilets out of order for weeks, the dishwasher door on Floor 1 randomly just falls off in your hand (this has been reported many times), hand towel dispensers fall and hit you in the face, the building temperature is ALL OVER THE PLACE - I kid you not… the list goes on but let’s cut to the real problem.

Privacy - or rather the total lack of it.

Want to know what salaries are up for grabs at the moment? I can tell you.
Interested in the finer details of other people’s divorces? I can give you the low down on that too. In short - the noise pollution in the building is beyond a joke.

The centre staff have tried to fob me off that it’s a new problem but if you check other Google reviews - that’s lies. It’s been going on for well over a year and is going to take more than a few white noise machines to resolve.

They’ve admitted offices aren’t fit for purpose - you can even hear people typing in other offices (and we’re not talking old fashioned typewriters)!

I was told it would be fixed over Christmas. More lies.

After trying to prevent me escalating the complaint they finally deigned to let me see the regional/area manager (don’t know which as he didn’t introduce himself properly) who has to be the most arrogant and contemptuous person I’ve dealt with in a very long time.

They’ve told me it “might be between 6 weeks and 6 months, they don’t know” while the shrugging and body language also told me - they don’t care.

Apparently there’s nothing they can (or will) do about the fact they’re taking money under false pretences for a private office that is anything but private. They won’t move me to a quieter place in the building, negotiate an early exit or reduce my rent to compensate for the situation.

But more than anything - they approach the problem with arrogance, lies and contempt for their customers.

How I wish I had checked Google reviews before I’d signed.

So I repeat myself. If you are considering renting space at SPACES - please think again. There are SO many better options out there run by small businesses who value your custom and will treat you with respect.

** And then they post a generic response to your review saying "we'd like to help you resolve the situation, please raise a case in your account" when you've already escalated the problem and been met with a brick wall!! Absolute shambles!

This review is for the Covid-19 pcr test done at this address not for the offices within the building.

The Covid-19 pcr test here is not the ideal as they make you do it yourself therefore increasing the chances of an invalid result. The Covid-19 test site is outside of the building, at the back in a kiosk.

Have used a few IWG sites, this one was the best yet. Used the meeting room which had all the equipment we needed, and the on-site Deli meant we didn't have to extend our day going out for lunch. Food and drinks were amazing. Definitely recommend for your next meeting room.

I've had a few meetings with a business in this centre, the team are very helpful in showing me where I need to be. The building is clean, organised and to a very high standard. I have been looking for space, and I am now considering getting an office at Spaces Whiteley full time. Thanks!

Centre team were welcoming, extremely professional, and did everything they could to make sure we were comfortable. Everything ran smoothly and like clockwork. Will be using this site again.

It's okay. Our office relocated to spaces during the pandemic. It's got everything you need but more of a hot desk situation. I prefer working from home. Saying that spaces has everything you need.

Be aware of the contract. There is no exit plan and some agreement can be altered AFTER contract is signed. Service has greatly reduced since we moved in and we are in 5 year contract . Building manager confirmed you can move out anytime, promise can be broken, service can be reduced, but full 5 years rent needs to be paid up.