Regus - London, Bromley South

A piece of advice to anybody looking to obtain office space within this Regus, or others... If you Google 'Regus Coronavirus' and look at the results, you'll be spoilt for choice on articles about how poorly Regus have treated both their customers and their own employees. These are from reputable outlets such as The Guardian and HuffPost, to name a few and will give you an insight into how you'd be treated if you signed up to them...

We're current tenants of this office and Regus have proved themselves to be absolutely unsupportive and unhelpful during the COVID crisis - we’ve learned this the hard way. There are no concessions and despite government advice to stay at home, we (like many others) have had to pay full rental fees when we've not been able to use centre.

They're disorganised, with no joined up departmental thinking. Our point of contact in the centre is apathetic at best and made no attempt to help us out. It seems once you're a customer and have an issue, you're forgotten about. If it were about purchasing more office space though, they'd be all over you, just like they were when we had to purchase extra space at the end of last year.

This week there was a break-in where one of our laptops (amongst other centre users items) was stolen and the police were called. We would ask Regus for advice/assistance but know that there’s no point...

I will say that the two centre managers here are great though, and they do their very best for us and the other tenants. They've tried to help wherever they can and it's clear to see, but the broader ‘couldn’t care less’ attitude from head office makes their efforts impotent.

Again, really take the time to think before signing up.

Nice looking office, nice representatives but beneath the veil poorly built and service levels are low. Please read below points.

Mind the trap. Upon meeting your regional sales manager, you will receive the grand tour of a modern, tidy and quite eloquent building. Once sat down to discuss figures, you will be subjected to a classic sales tactic. Sliding fees, their fee structure is geared towards encouraging you to sign a 1 year contract by offering discounts based on length of term. Do not fall into this trap as many do. Always opt for the short term contract as once locked in with Regus, their accounts department do not share the same pleasantries as sales.

Mind your business. Whilst initially a very nice looking office, it will become clear shortly after starting that some serious concessions were made in construction relating to acoustic insulation. The walls between offices are approximately 3 inches thick, made of plasterboard and evidently have little to no acoustic insulation. The internal ventilation system is comprised of two large ceiling vents which unfortunately do not only circulate air but sound from your neighbouring offices. Essentially, you will be able to hear everything your neighbours are doing and vice versa, including all their private conversations. The design clearly negates the purpose of having walls. In fact, if you observe the set up on the ground floor with its open plan set up, this is what you can expect. If this is good for you, then an office space can work for you on any floor.

Cleanliness is next to godliness. There are no bins in the offices. You will be required to provide your own bin and empty it yourself on a regular basis. In addition, should you drop any lunch on the floor, you will need to vacuum clean it yourself as the Regus cleaner only cleans communal areas on a regular basis. The gravel outside the office is constantly littered with cigarette butts and meek provision of ashtray for smokers is constantly full. Not a pretty sight nor reflection of attitude to cleanliness.

Where are the people? Having been here for 1 year, its clear that there are 2 business streams. About 1/3 of the tenants are long term tenants that have settled here. The rest of the offices are constantly changing hands and the management have high turnover of tenants. On a typical day, 70% of offices are empty, it appears that either tenants no longer use their offices and work from home, have decided they made a mistake and gone elsewhere whilst having to pay for remaining term, are established tenants that don't mind paying extra for space they don't use/may use one day or a combination of the above. Long term tenants appear to be sales focus organisations which is great in a sense, but you may have to deal with neighbours having spontaneous football matches in their office a few times a week.

In summary, beware of making commitment without initial trial. Expect a little disappointment as looks can be deceiving. And if you are looking for a private place to work, this office is probably not for you.

Great location, nice facilities, helpful staff. Office sizes are a bit on small side like most of their other locations.

Warning: Do not get caught up in a contract with this dreadful company, they will keep you tied into the contract until it terminates, there are no break clauses in their contracts, Regus say that they value your business, no they don't, Regus are only concerned about Regus and getting every penny out of you that they can. Even if your business is loosing money, they still don't care
You have entered into a Contract with IWG Regus you have to pay it regardless of your circumstances.
Even during lockdowns they kept their offices open so that they could keep billing you, they may have offered 3 months free rent, but it wasn't free because they extended your contract by 3 months. all Regus is concerned about is that you pay them. The late fees are half a months rent, even if you only had a virtual office like I did they still will not let you terminate it. Stay clear of this company, I don't understand how the staff can sleep at night they are all awful.
There are numerous complaints about Regus online but they don't care about them either.
There is even a website I hate Regus

Awful experience. Happily take your rent you pay every month without supplying the basics of any serviced offices such as tea and coffee and someone on reception or decent cleaning but also want to bleed you dry when you try to leave at the end of your lease term. Avoid at all costs. Clockwise up the road is a better option for anyone

Over the past 3 weeks I have worked within the Bromley South branch of Regus multiple times. Upon each visit, it has become apparent that there are no sanitary waste units in any of the female toilets.

This is not just highly unsanitary - but also illegal within any UK workplace. Regus has a duty of care to its tenants and guests which clearly isn't being met in this case.

Similar to Regus Dartford, I have yet to set anyone wearing a mask this morning. Or wash their hands. Or use sanitising hand gel. Guess I'll be doing a lateral flow test before I go back to work later. @Regus - how do I make a formal complaint about two of your office buildings?

Can not recommend Will enough. He is attentive to all our needs. Sharp, efficient and has resolved any issues immediately for us. Too top it all off he is super friendly and a top guy.