Regus - Cardiff Gate Business Park

Strongly recommend Regus Cardiff Gate as a great location with flexible terms and staff. We needed to move a group of 20+ staff within a few days from our location to one that was ready to go. James Loy quickly put our minds at rest and advised he could deliver and would manage the project personally. He was also able to identify we had a requirement for fast, stable and secure internet and was able to demonstrate this straight away and also deliver on it. We have gone on to use Regus around the world now and continue to recommend.

Have operated out of Regus Cardiff Gate for over 6 years as both office and training venue. Excellent location, good rooms and helpful, friendly staff. I use the meeting facilities at Regus every month for 3-4 training days - so that probably says enough. But the facilities are good - rooms, projectors, seating, light, good wifi. Visitors and students find the venue perfect - great for M4, A48 and A470.

Going into Regus Cardiff Gate every morning seeing the extremely professional staff with their smiley faces is a nice way to start the day.

The facilities are modern and well maintained. All staff will go above and beyond to help, nothing is too much trouble for them.

Exceptional service and would highly recommend.

Extremely helpful and accommodating. Everyone goes beyond the call of duty to help in any way they can - they make you feel as if you are their only customer.

The offices are very well located for motorway access, easy to find. We have a permanent office in the building however the willingness of all staff to help in any way they can, means we enjoy a highly flexible service which allows a quick and easy solution to satisfy our ad-hoc, unplanned (5 minutes notice) temporary peaks for desk and meeting room space.

I can't recommend the staff and service highly enough.

Regus house offers superb office and support facilities and caters to a wide variety of client needs on a daily basis. What sets it apart however are the helpful and cheerful staff who always find the time to lend a hand or offer advice when needed. I am sad to be leaving my current job here at Regus house, Hannah and Ray you will be missed!

Loved working at Cardiff Gate - the staff always were friendly and flexible. Laura and Team do a great job there in not always easy circumstances. Good location also, although car parking situation could be improved.

I signed up to Regus Cardiff gate September last year for their "month to month" co-working space.

When it came to signing my contract, it was quickly switched and was rushed into signing a 6 month contract (which wasn't clearly visible when signing or even pointed out to me). After I signed the contract I received a welcome email stating I had just signed up for a month to month service and "welcome".

After the couple of months, I realised Regus wasn't for me and decided to cancel my contract. Each month I would pay high deposits, high car parking fees and the service wasn't all that great.

It was here they realised the mistake and just have ignored it stating "you signed it, your problem now". The whole experience has been a let down from start to finish. The offices are nice but not worth it. There are much better options around now (like Tramshed Tech in Newport), and would urge people not to waste their money here.

** DO NOT USE REGUS CARDIFF GATE
before reading this **

Customer satisfaction is clearly NOT a driver for them.

Have a business address service with Regus Cardiff Gate, sent parcels that were within the contractual dimensions.

Then centre team state maximum parcel size is A4 which contradicts the house rules and which they have subsequently confirmed is a mistake.

Had to cancel several parcels en-route at a significant cost.

Barely 48 hours into the contract and they have cost me over £1000 and that’s before the cost of delaying items needed for a marketing campaign.

Based on my experience as a tenant I should have known better than to go back there for any type of service. Reasons separate to the above such as ignoring emails and toilets that will make your skin crawl etc... separate matters which I will review separately.