Mamhilad Park Estate
Monmouth House Mamhilad Park Estate, Mamhilad, Pontypool NP4 0HZ, United Kingdom
4.3
188 reviews
8 comments
PX9X+66 Pontypool, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
So pleased we've made the move.
I found my caravan full of water in October. The drains had clearly not been cleaned, the site was not checked regularly, as I had to inform the site that caravans were submerged. The estate security informed me that no-one is responsible for checking the caravan storage they only look after the estate, they also informed me that the drains were blocked with leaves and debris but I could not take a photo of that as the water was too high.
The customer service was appalling and it took 4 days to even get an apology and that was after I asked for one. When talking to staff their attitude was very dismissive and I heard the sentence “it is what it is” all too often! They have not paid for any damage to my caravan claiming it was an act of God. It was funny that the drains had all been cleaned when the loss adjudicator had come out.
The impression I get from this company is they like to take your money but are not interested after you handed the cash over! You only have to see all the buckets catching water in the CrossFit gym from the leaking roof to see that maintenance is not their primary concern!
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