Specsavers

Whilst my actual eye test was thorough and I would have given 5 stars, subsequent service was appalling, very poor.
I asked for a copy of the prescription to take away; when I got home and looked at it, I saw that my address was incorrect and my name misspelled.
I rang the Denbigh branch and explained to the young man who answered what had happened and requested that the errors be corrected and a new copy of the prescription posted to my (correct) home address.
He replied that he couldn't do that as it's not S/Savers policy to post prescriptions - in case they fall into the wrong hands and for reasons of data protection!?!
I replied that I did not want to make a special journey into Denbigh to come to S/Savers and that I don't come into town very often these days, he refused to budge repeating what he said before and added that the 'script also had to be signed by the optician. When I pointed out that it had already been signed off once, he replied she had to sign it whilst I was present
If this is supposed to be good customer service, SpecSavers needs to seriously think about the messages this behaviour sends out.
I'm a 64 year old woman, I live out in the countryside and am very anxious about Covid-19.
I am avoiding public spaces as much as possible but have just been told by this rather abrupt young man, that I have to come in to pick up a piece of paper because THEY made a mistake and THEY don't trust the postal service to deliver to my home address!
I am NOT happy about this - SpecSavers should at least have offered the option of posting my 'script, to quote data protection as the reason for not using the postal service, is ridiculous when other organisations use mail as one of the most secure ways to deliver items.
My lesson learned is I should have checked the prescription before leaving the shop.
I will NOT use them again.

Great service and I love my new glasses

(Translated by Google) Thorough eye test and excellent friendly service.
thank you very much

(Original)
Thorough eye test and excellent friendly service.
Diolch yn fawr

Excellent service staff were very helpful. Love my new glasses, no problems at all

I had my eye examination today - thorough and the optician (Tim) was a really good communicator.
The support staff we kind and considerate.

A very nice shop with lovely helpful staff.