Blacks

Always a good hiking and sportswear shop to drop in before deciding what to get for a pre-planned mountain hike because like now, there's a good Sale on.

There is a wide range of hiking/camping equipment, clothing and sportswear to choose from, especially good during a Sale.

Service is always on point. I needed some knee pads but they don't stock those. The Advisor recommended a known high street Sports shop.

They have a nice range of ladies' casual wear which is on Sale so a place to be right now. I love their small and medium sized storage case-bags which you can clip to a rucksack or keep inside one.

Entrance is wheelchair accessible and shop has wide aisles to browse around comfortably.

Overall one of my favourite hiking shop before Millets.

Bought some items online. They were processed quickly and I collected from this store. Hassle free service. Decent hiking and sportswear shop .
Good range of hiking/camping equipment, clothing and sportswear on offer.
Goods are well laid out. Excellent customer support

ill give this place a solid 4stars, I bought some trail boots and socks and I was very happy with my purchase. The store is very spacious and well laid out and has a good selection of stock. My only gripe is some of the staff here don't have a clue about outdoor wear and equipment, they strike me as a little awkward too.
Nonetheless its worth a visit and they have good stock.

Thanks

Oct 2022 update - again excellent, patient service from Gemma and colleagues as I tried on various pairs of walking boots and sizes to ensure I got the pair that was just right for me. A very good shopping experience. Many thanks again.
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A Very helpful service, manager processed full refund for item purchased pre-Christmas, once proof of purchase produced. Thanks.

I visited the shop at 16:45. They had a few customers inside but the door was closed. It wasn't locked and there was no "closed" sign. Some other client infront of me opened the door and I followed in. A very agressive lady run to us to tell us that if the door is closed means the shop is closed. Very agressive is an understatement, I actuall walked out fast without a word because I though she will get physical. Though I live close to the store this is the first time I visit them and obviously the last.

Went there at 18:15 on Monday to pick up a UPS parcel and it was closed, well before the 19:00 closing time as stated on Google maps. Seems this issue isn't unique to the Christmas period, judging by other reviews.

Real shame I arrived at 6.10pm to collect. their opening hours are listed here as 7pm close and it said to collect post 5pm today, turned up to find the store locked up and the man talking muffled to me through the door. Hope they update their opening hours to avoid wasted trips

I went to shop to return item, the manger and stuff was very rude I asked to call customer service or head office was told it is closed I tried to call from my phone but I was on hold for long time thank I told the manager in the shop that they are not off than she called and started to say different story after I said I am going to raise a complaint,
I try to call customer snd spoke to someone over the phone and try to raise complaint but he said can do it over the phone

I am not sure how big company deal with customer badly like that

Poor poor customer service