ProAdventure Ltd

Bought a DD Poncho Lite from here as they were practically the last place to have any in stock during the great DD Poncho shortage of 2019.

Anyway, it arrived after just 2 days, when I opened the poncho I found it had female press studs on both sides of it which was a manufacturing issue.

Ray spoke directly to DD Hammocks on my behalf without delay and DD agreed to send me a replacement... to put this into perspective... I called ProAdventure at 2:01pm... by 2:38pm a member of staff who works at DD Hammocks contacted me to tell me that my purchase had been verified at ProAdventure and a replacement was already on the way via 1st Class Mail... sent by DD.

So I didn’t have to send my poncho back to ProAdventure, who would then have to send it back to DD. To then wait for confirmation, to then wait for another to be sent to ProAdventure for it then to be sent to me. This is how most companies operate nowadays when it comes to exchanges or faulty products.

This was back to basics, pure, simple great service.

37 Minutes... and a replacement sent to my door direct from the manufacturer.

This is testimony to the great service and support by both Ray at ProAdventure, and the guys at DD Hammocks.

Service like this simply doesn’t exist nowadays... or so I thought.

I found the Nordic walking poles I wanted easily at a very competitive price. The service was first-rate and my goods arrived within the suggested time frame.
Pro Adventure provides a personal yet professional service and I would use this company again and recommend it to others without hesitation.

Exceptionally good service. Very good website for easy ordering and payment. Kept well informed of progress of the order and delivery. Goods arrived promptly. This is obviously a well-managed small company that really does take care to ensure the customer's needs and expectations are met in full. It has the personal touch, which is rare these days. Very pleased and I would unhesitatingly recommend this company.

Did livechat regarding the size of a Tilley hat which was in the sale.
Staff member (think it was Ray) was very prompt and efficient with his response to my query.
Have ordered from this shop before online and wouldn't hesitate to recommend them.
I would love to make a personal visit to the shop,but I live in Birmingham so it's a bit far away for me to go,but maybe one day!

Brilliant shop and very friendly owner. Great stock and very good prices. We are now the proud owners of Oboz boots and love them 😊👍

Outstanding company to order from.

Order was promptly dispatched via tracked delivery, excellent communication throughout and best price for the item I ordered. Also pleasantly surprised to find a hand made booklet thanking me for my order and detailing their values. Over all the experience felt very personal for an online order and I will not hesitate to order from them again in the future!

What a great company ordered a Nebo torch it arrived, I thought the battery was flat, charged it up wouldn’t work. Battery wasn’t showing voltage contacted Proadventure within two minutes a returns label arrived via email.
Checked the torch inside for a disk or paper stopping it working turned the battery around & it switched on briefly. Charged the battery = torch working.

Would I use them again YES YES you only know how good a companies after sales service is when you need them and they were there.

Thank you

I bought and excellent product from this company as a gift for a friend.
The product - ethically produced without exploitation of poverty was a fine Gransfors Bruk axe.
Unfortunately, when I told my friends wife the next day that we bought it, we were told it was no longer wanted.
I contacted the store and they were very helpful and understanding. They refunded me immediately.
I would nor hesitate to recommend this store for bothe quality of product and customer services.
Should I get a wood burning fire place I will go straight back to this store and but this beautiful tool..
Thanks Guys.