London City Airport Travelodge

Had a difficult issue with my booking, however Tu was in hand to assist in the matter and help me with my queries/issue. Hotel itself is okay,and staff member Tu was very accommodating and delivered excellent customer service- made me feel very welcome. Will be booking again soon! Thank you Tu for all your help

Staff were welcoming and very friendly. This part of London was under a lot of construction and has a lot of potential. If you don't take a wrong turn there are some great views.

We have been using this hotel for years for attending events at the Excel and our most recent stay was the first since the pandemic.

The hotel has updated its decor which is nice and the room we had was clean, however we did have a few problems.
Firstly we didn’t have a sign to put on the door to say that we wanted our towels changed over. So when we came back to get ready for bed we saw the towels were still in the same place as we left them in the morning. My partner asked about it and the person behind the desk said they will put it on the handover for the morning.
We got new towels and went on their word that the information would pass over.

It didn’t and the next day we got back to the hotel quite late to find the towels, cups etc were not changed over. I went to the desk this time to ask why this hadn’t happened and the staff member acted like I was talking in a different language. I got towels again so by this point we had two days worth of towels piling up.
Bear in mind that also we were told that the bed sheets won’t be changed over either so that was something else we would have thought would have been changed as the normal for a hotel.

In the end we ended up dumping the towels outside the room in the corridor with the cups so that everything would be changed.
Thankfully it all was when we came back that evening, along with a door sign for the towels!

Secondly, we wanted to have the breakfast that we were aware you had to pay for as we didn’t have it included in our booking. We paid and whilst a few of our group went up, it seemed like all the staff running the breakfast were suspicious of us not paying. They kept approaching us and asked what room we were in, had we paid a number of times before standing around and watching us eat. It made me very uncomfortable to the point where I didn’t want to get up for the breakfast that had been paid for and my partner had to go up to get everything.

Lastly, the walls are paper thin. There were other guests next door to us that were being really loud, slamming their door until the early hours of the morning. We did say something to the staff member behind the desk about it and whilst we didn’t hear the loud laughing, the door was still being slammed. Additionally guests running up and down the corridor when it was around midnight.

Would I recommend the hotel? Yes if you are staying for 1 night. For us that were attending a weekend long event (especially working it), not so much because of the missing towel sign that didn’t seem to get replaced until we complained each night, no clean cups + sheets, being treated like we were going to pull a fast one for getting the breakfast and other guests being inconsiderate of others staying.

I would have thought that at least our door sign would have been replaced but it didn’t seem that urgent for the staff. We just wanted to have showers after a long day of working an event and not have to come back to things not being clean. Not sure if there has been cutbacks on doing general house keeping but this did cause some stress that could have been avoided.