unfortunately just a big money grabbing scam. I failed to pay for 17 minutes parking on a Sunday night as when I returned to my car I noticed that someone had smacked into my rear bumper. As it was late I could not phone the security to access CCTV. So I returned the next day and I realised that The car park charges 24/7. Thus, I paid for a whole hour to cover the previous day. I called up requesting CCTV footage of the night but I was informed this is not possible as it does not record. However, 2 weeks later I received a PCN of £100!! I appealed this and mentioned all the details regarding my claim, clearing stating my intention with the purchased ticket. I received an email two weeks later and it was clear that my e-mail had not been read and it was a generic response. After many e-mails back and forth my attempts were completely unsuccessful. To make matters worse, their PCN letter has images of my car for the whole 17 minutes. So the least they could have done is provide me with the details of the driver who hit my car and drove off. Which is highly illegal. Not only am I £60 down from paying the bill. However, I also have my brand new car damaged. Shame.
Rob Cardwell
After being given a claim form by Premier Inn Heathrow for one night parking (which they did not inform me was included in the package). I paid for parking on arrival into the hotel as instructed by the signage and big payment area in the entrance of the hotel. I was then informed on check-in that I did not need to pay as it was included in the package. I wss then given a claim form and I completed it straight away. I emailed it and received a courtesy message reply stating that LPS would reply in 14 days. I then received a reply 14 days later asking me to call them. I called only to be told they do not settle refunds over the phone. I was asked to send it in writing. I have already done that. Just give me my money back. I have followed all your requests! I will not be staying at Premier Inn Heathrow (Bath Road) ever again. They need to find an alternative parking arrangement!
Samuiel Palimariu (Sam)158 days ago
I was to hospital at emergency department feeling about to die and believe me on this kind of situation not things about parking ticket. Not I've know u need a parking ticket if u like to die and those people fine me. Now come out of hospital with medicine prescription witch cost 100£ and have to think about what should I do with my last 100£ as I'm on benefit. Should I pay the fine or prescription. I'm speechless
Nicholas Randle1 year ago
92 Emscote Road is where the owner of this company lives. Watch for all the cameras though I think he knows he is hated
SUKHY VIRDEE2 years ago
Was not happy when driving up the M4 heading to Wokingham. I was rudely interrupted by a driver in a Local Parking Security Van. He drove past me giving me a vile hand gesture. I was driving at the speed intended as he rushed past me. I would not rate them if that’s how he treats people.
Sarah Martins2 years ago
On family day out, went to get change for parking and typical underhand dodgy parking set up. Hide in bushes so you can't see and disappear out of site when you return. They lied about observation time and ignored all reason. Horrible people, only interested in taking advantage and extorting money from whatever means
Sam Walker2 years ago
Called regarding a ticket I received while working at a customers premises. The gentleman (replace with another word) I spoke to was aggressive and condescending when I claimed I contested my liability given WE were called to site by THEIR client. I am investigating relevant legal action against this shower. Be warned.
Tim Dale2 years ago
Unclear signage then expect you to pay a fine. An easy way to con people out of £100. How are these thieves allowed to get away with this?
