The day is 15th of August 2022. At approximately 09:30 in the morning @ Stratford International. Huge queues at the ticket offices. Only one cashier is open. Staff not helping to the customers to use ticket machines. Instead standing by the gates and nicely resting on these. I did even speak to the member of the staff that is standing by the gate to help the customers. Instead he explained to me that they are trying to get rid of the people working there and close the ticket offices in a near future.
