Car Park New Eltham Station | APCOA
Amersham Vale, Footscray Rd, SE9 2AB, United Kingdom
3.5
21 reviews
8 comments
C3QC+53 London, United Kingdom
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I made a mistake on my prepaid carpark booking on the Saturday and couldn't get through to customer service on the day so rebooked again thinking I could chat with someone today to request a refund on the prepaid parking. Gave both booking references thinking the customer services rep would actually look into it for me, but all they kept telling me is that they couldn't refund anything and proceeded to send me the T&C and not consider the individual case. Literally computer says no. It's a small value so it's not that which is bothering me. Not a hint of empathy or attempt to consider my reasoning. ALISON, you were USELESS. The most useless customer service experience I've encountered for a long time