Patisserie Valerie - Ipswich

Fantastic food and the service is fast 10/10 would eat lots of cake again

Friendly staff which makes all the difference!
They went out of their way to meet our needs and their service has cheered us right up especially in these apocalyptic Tory (everything is a work-meeting) times. The food was tasty. A big thank you to Tom and Aisha especially. Keep up the good work!

Shame I can’t give less than one star.
Waited over 10 minutes in queue to be asked if we had booked our “afternoon tea”.
I replied “I called 5 times but no answer”
“Oh that’s right we have problem with our phone” they replied.
“Well please don’t ask if I’ve booked then”
Shown to our table.
It was 20 minutes before a teapot arrived on our table.
Then over an hour before the rest of the so called “afternoon tea” turned up.
People on all tables complaining about the dire service.
Two ladies sat next to us waited longer than their lunch hour before their food arrived.
The food was ok….nothing special.
The staff weren’t at all concerned adopt the delays, blaming the situation on covid and staff shortages.
Well, if you can’t cope then……CLOSE..!!!!!
plenty of people out there needing work..
Granted you need training to serve tables..
But not for clearing tables and washing up duties.
Get with it or you could be the next branch to close.
Was supposed to have been a “Buyagift Experience” .
It definitely wasn’t an experience I would like again .

Nice coffee but service is slow.
Not enough staff presumably; just 2 seem to be working and they are looking stressed. Pity because last March or thereabouts it was all much better.

Sandwiches were very poor, bread was a few days past it’s best. One of the sandwiches had weird filling of cut up mixed peppers. Scones were the worst bit as at least a week old and packaged not cooked fresh. They’re microwaved so go hard and brittle inside, not edible. Also waited for cutlery, napkins etc for 30 minutes in the end had to go and find myself. Not an enjoyable experience and would not go back again. Staff quite happy to stand around talking and moaning rather than attending to tables even though not a busy afternoon. No wonder this place is going bankrupt!!!!!!

The Sunday manager was quite rude and greeted us poorly on entry. Her management of staff was so inadequate that they didn't know how to take orders and the kitchen had run out of supplies. They provided the wrong order for one and failed to provide the full order for two other meals, only realising this when we asked to look at the menu again and pointing it out to them. The food itself was below par for Patisserie Valerie.The serving staff were friendly and provided compensation in the form of free desert or drink or % of the bill but it seemed like this was a regular thing. The manager scowled at us throughout our time there and turned her back on us when we left. We weren't provided with an itemised bill on request so we're not sure if we had a free dessert or not.

Really disappointed with the chocolate orange ombre cake delivered. It's not a high quality finish. It's been packed so that the chocolate drip has come off. Just looks a bit shoddily put together. Like no care has been taken with it in the very first instance. Considering it's a 30th birthday cake, I won't be ordering anything again from here and definitely won't recommend for special occasions.

Terrible😡I saw the advertise for Choux , £6,95 for 2, not cheap but I love the cake….and bought 2 for take away. They weren’t fresh, I think 2 days old. Only the package was nice, but we can’t eat it!!
The shame, I would no come back.