Pets at Home Hedge End

I went in to have a look at the cute pets, I was thinking of getting myself a small cagged pet but wasn't sure what the right animal would be for me.
One of the colleagues Lewis, asked if I needed any help, so I explained, he took his time to help me choose the right pet for me, I give him 5 stars for his service.
I now have two baby gerbils who are very happy and healthy in their new home.

We were able to get what we needed. Very nice member of staff on the till. Not our usual store but layout enabled us to find everything we needed.
What you would expect from a pet supplies store.

We were asked to pop in here for a friend. We the help of a friendly member of staff we found the product we were looking for. I was quote Impressed with the amount of goods and services available.

I’ve really been battling on how to rate this store, we are new to the area and have been here 4 times so far, the first time we had such poor customer service due to lack of knowledge we had asked two people the same question regarding recommendations on dog food and neither knew how to help, the second time we came my wife was accused of allowing our puppy (4.5 month old at the time) to chew a teething treat then swapping it for a fresh one which she did not do, she actually picked out more because our puppy liked them but the woman who served us wasn’t convinced, but then the last two times I’ve been we were served by a tallish young lad who had AMAZING product knowledge, I was all ears which usually I’m not because I have to ask questions to know what’s the best product for me but he really dissected things and was so helpful! Then the last time we came a young lady who seemed super busy with stock took out her time to help us pick the right doggy bed as our puppy is about 6 months old now and it was just such a lovely bit of customer service.

So we’ll done to the younger two who were willing to help my wife and I!
Also to the lady who was there to help us with our puppy VIP discounts!!

We hope to keep coming here!

The shop is okay most of the staff are very good. However last Sunday I got overcharged due to scales not being correct. I questioned at time of purchase and was rudely told I had been undercharged before. In reality when I checked at home and I had been overcharged I went back and got a refund as they checked and admitted it was wrong price first time.

Very good (busy). The staff are very friendly and helpful especially the girl that helped us, we were buying a large 2 level hutch. We were even allowed to drive into the locked off area outside to make it easier for us.

Generic PAH but never seems to be any live food for reptiles. Usually a few boxes of dead. Staff are very helpful.

Very surprised to see they were selling an aquarium airrator at reduced price (-£5) because it was missing tube and air stone x2. When infact it had been used as there was white paint on the wire. Second hand goods should be on eBay!