Pets at Home Chingford

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Enjoy

Amazing tropical fish @petsathomeuk

Children love this store because they can see a variety of pets, and sea life. Also, if you have pets, you can buy great gifts here.

I am thinking of buying my son an aquarium. 😊😊😊😊

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Worst pet shop in town. Every time i want to buy fish there are some problems. Most likely related to the fact that the shop staff simply does not want to work and they come up with new excuses. A year ago, for one gold fish they needed a 20 liter aquarium, this year they need attention of 64 liters. If you want 2 goldfish you need a 128 liter aquarium. Staff either don't know about animals or they just don't want to serve the customer who leaves money. I have had an aquarium myself for 20 years and I am sure that I have more ideas about it than the ladies who work there. I cordially do not greet this staff, including the manager.

Fantastic, welcoming place for all animals. I take my pet puppy monthly for a check up and the staff and the vet are really friendly, professional and nice. Also they have a brilliant variety of different animals products. Would recommend people to go there to treat your pet to wonderful toys and treats. 🙂

I visited the store tonight to inform them that the kitten food I purchased shockingly contained small, hard stones in it. It was 'Nature's Menu' brand, chicken broth. I have contacted the brand to inform them and they have raised an investigation in to the batch. I thought by taking it back to pets at home, I could get my money back and they can also do something about the other tins on their shelves since they are suppliers. If they have the same batch on the shelves, they should remove it incase any kittens are harmed.

I was served by the manager who didn't show any concern as to what I was telling him, (my kitten's health could have been harmed or he could have choked). He told me it's policy that they put the 8 tins I was taking back, back on the shelves. I was disappointed to hear this as it could be harmful to another kitten and pet owner not knowing what it contains. It was the fact that there was no concern about what was in the food and what I had found that I found alarming. I showed him a picture and he glanced at it quickly, not really listening. He was more focused on just issuing the refund.. I'm just beyond baffled by the lack of concern. He told me that it's policy that it goes back to on the shelves until instructed by head office - what sort of company puts any faulty product back on the shelves, especially when it's harmful, for other consumers to purchase?

I then chose another brand of kitten food and went to checkout at the till. I was served by a young lady at the till who continued to tell us she can't check my pets at home app for vouchers... interesting comment, as at other branches, they jump to help. Her attitude was terrible, she didn't want to be there. As I started to check my phone for the vouchers I could use, she tapped the till so the order went through. What sort of service is this? This is basic customer service.

I won't be back at Pets at Home. There's no genuine care for the animals, it's just a business, it's just about the money.

Big store with located in a small shopping area with vehicle parking. They stock a wide variety of products catering to pets. Little animals and fishes are sold in the store. There's also a pet grooming service in store. The staff are friendly and helpful.

Had such a lovely time meeting the staff and getting everything I needed for my rescue pup, I'm so happy with the advice given to me and with all the items I got and the serious win over discount for signing up as a member which you can do on the "pet's for homes" app and you can't go wrong honestly. Thanks to Mark and the other guy whose name I didn't catch but as for customer service the we're brilliant. Today is: 13/01/2023
Thank you for everything today even the lady at the pet counter brilliant service thank you..

I bought a hamster for my daughter in pet shops, and they were very helpful and kind in the shop, thank you

Great customer service from Mark went above and beyond. needs a promotion, I went in with my new puppies and he help me with everything from food, toys chews harness leads shampoo vitamins