Vital Pet Group Ltd
The Barton, North Tawton EX20 2BB, United Kingdom
2.9
16 reviews
8 comments
Q3QX+W5 North Tawton, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Anita at the call centre has been fantastic, not only did she help me to obtain the correct information she called me back to make sure I had what I needed
More business need team members like this!
Thank you 😊
The negative reviews seem to be mainly from people who have regarded the place as a retail outlet, which isn't the case. It's a trade supplier, so for a better idea of their true rating it's worth bearing that in mind as it ought to be rated on that basis alone and not be judged on the basis of what it isn't.
You either won’t receive your order or you’ll receive your order with 80% of it missing! I’ve given them the benefit of the doubt but after it happens 3 times - they’re clearly a joke.
The customer service team are useless and either can’t or just don’t want to help you! They will then try and con you and supply credit notes for half of what you paid even if you haven’t received the products! And if you do want a refund you will need to call credit control yourself to arrange this because apparently they are incapable of speaking to each other!
So I’ve now got no stock for Christmas because they are a supplier that can’t actually supply!
Everything mentioned in the 1* reviews is true.