Manor Aquatics Centre
653, 657 Romford Rd, London E12 5AD, United Kingdom
3.9
403 reviews
8 comments
H22W+39 London, United Kingdom
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Monday: 10–16
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: 10–16
Sunday: 10–16
Tuesday: 10–16
Wedneasday: 10–16
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Sunday: 10–16
Told to the employees that the fancy goldfishes had pinecone disease and I’ve been told that this is how they are supposed to look like.
Place should be closed down.
Staff didn’t cared I was a customer, had to go and ask them to come 3 times.
This used to be one of the best places in London to buy pet fish at when I was younger which was over a decade ago!
Now its almost run down and has a post-apocalyptic vibe. The tanks are dirty, lighting is dark and dingy and the customer service is terrible. Before going back I always check reviews. When I saw the reviews on it being disappointing it bought a tear to my eye to know my favourite childhood store had been seen in this manner. I saw pictures of the tanks and thought it must not be true.
Unfortunately it is true, I went there myself and saw the state of the tanks with my own eyes. I also note a number if reviews questioning this and they retaliate by saying they are renovating. Even if we excuse this, the customer service was terrible.
Not a single greeting or ‘how can we help?’ ! Not to mention several fishes that are damaged. I saw one gentleman eating on his phone instead of accommodating customers. The only verbal conversation that comes from their mouth is a price tag! I also saw a packet of walkers crisps lying on the floor! It supports why the tanks remain dirty! There are even several areas of the store with mould!
In conclusion, this has become a disappointing store to buy fish from. Much better customer service and quality from Pets at Home where they actually maintain their tanks to a great standard, don’t over price fish and are enthusiastic about people wanting to buy fish.
I don’t usually write reviews but felt the need to express this so no-one else wastes there time and perhaps the owners try to use it constructively instead of reacting badly ? Who knows? Only time will tell.
I would have bought everything if I had the space. The fish were in great condition and in all sizes. I'll be visiting many times, I'd recommend you do too!
- tropical fish
- sea water fish
- turtles
- coral
- crabs
- fish tanks
- cleaning liquids
- fish food and autofeeders
- filters and pumps
- tank decoration items
- all accessories
The list is endless and so is the choice. The most impressive thing about this 30 year old family business is the knowledge. The owner Dee really knows his stuff. He has a passion for water creatures and will give you the best advice.
Please visit this place before you decode to buy any fish, you will be impressed.
Salim Patel