LloydsPharmacy

Just hate going to this pharmacy. One or two of the staff are OK but most are surly and argumentative. They tend to hide in the dispensary so they can't see if a customer is waiting and no amount of coughing, knocking or calling will tempt them out into the open. If you use this pharmacy you have to be prepared to await their pleasure, and it can sometimes be a long wait.

Booked a flu jab online, no problems...very friendly staff.

On Saturday I dropped a prescription for my daughter into the pharmacy and was advised it would be ready for collection on Tuesday. I went on Wednesday to collect and discovered they had lost the prescription. They verified the prescription with the consultant and told me to collect that evening. Instead I went to collect the next day and was informed by the pharmacy manager the pharmacist on Saturday said he had given me the prescription back as I couldn’t wait until Tuesday. This is complete fabrication and I urged him to check the store cameras to prove this had not been the case. I find it extremely worrying that a prescription can just disappear and they feel it is acceptable to blame the customer. Will be reporting and will not be using them again.

PLEASE can you get your members of staff to listen to your customers when describing what is needed. I had to repeat myself and explain several times before they understood what I needed.

Poor service. Twice a prescribed medication was not in stock and they refused to order it in and told me to go elsewhere. Staff very rude and not helpful at all and left a pregnant woman in distress with no support. I've moved to boots pharmacy and recommend everyone to do the same. Shame on you Lloyd's.

45 unanswered calls to order a repeat prescription this is appalling

I have found the staff friendly and helpful, even ringing me once to let me know that a prescription was in when they knew I was worried that the surgery had made a mistake. Both in store and on the phone I have had positive experiences.

Very good service