Summersdale Pharmacy

Utterly useless, verging on inept.

More than four days to dispense my prescriptions on multiple occasions. Spoke to my Surgery about them and they told me not to use them because it's unacceptable for them not to have these basic medications and that they are failing me as a patient.

I think the pharmacy could organise better.long queues in pouring rain. Surely they could have one person coming to the door and ask if anyone is just collecting, they could then bring it to the door, it would cut down the queue

If I could rate this pharmacy a 0 I would absolutely disgusting customer service , my repeat prescription ( with my usual medication I’ve been in for years I may add) was put in on Monday and went to collect on Friday to be told they didn’t have have it and apparently I should wait 7 days for my repeat to be processed when it states on the reverse it’s 3 working days , after a lot of fuss they gave me 2 of my items but my other 2 items I they didn’t have and the other they could only give me an emergency 7 day supply I was then told to return on Tuesday ( today to collect , my husband went in today to collect as I work at the hospital til 6pm and was served by a very disgustingly rude lady who told my husband that I had already had my full prescription to which I hadn’t when my husband explained what had happen she then proceeded to call my husband a liar this of course made my husband very angry and he demanded an apology to which the pharmacist came over and told my husband they didn’t have my prescription and was told to leave and not return , upon leaving the pharmacist ran out after my husband and gave him my repeat prescription form and said take this else where ( I thought they never had it ???? ) I will be putting in an official complaint as this is disgusting behaviour, and I will be getting my repeats sent to another pharmacy . AVOID THIS PHARMACY AT ALL COSTS!!!!!!!

Terrible customer service, personally witnessed them verbally abuse a customer and when the customer spoke back in defence they were kicked out and told never to come back. I would NEVER give this pharmacy my business… ever.

Have used this pharmacy for years and it has become terrible with appalling customer service. Put my sons prescription in for five days. Went to collect and was told to come back in 15 mins. Returned and was told it hasn't come in. They don't know when it will come in, cannot ring suppliers, cannot call me when it does arrive. Asked if they could stock some as this has happened a few times when I have needed a repeat. Was told no they can't as it will expire. Asked what they could do and they said nothing go somewhere else! Went to a different pharmacy, they ordered it for me and was delivered the next day and the pharmacist explained she has put in another order so they will have some in stock in the future. Explained what this pharmacy said, she said it was rubbish and showed me the expiry date on the medicine of Dec 2025! The staff here are either too busy or just can't be bothered. Feel very sad for the vulnerable and elderly that do not have the ability to go elsewhere. Really terrible attitude from the pharmacist that served me

My experience today was the 'final straw, I will not be using this pharmacy again.

Have been using this Pharmacy for years as its attached to my Doctors Surgery. Definitely changed in the last few years. Opening hours are rubbish. Not open on a Sat anymore, doesn't open for an hour after the surgery opens?! Required Prescriptions apparently have to be emailed through! They take days to prepare a prescription, unless hopefully you have a 'batch'. Most of the staff are very pleasant, just dont think it is being run very efficiently.

Very pleasant and hard working staff. I think some of the posters below are not allowing sufficient time from when they order their prescriptions from their surgeries to collecting the prescription from the pharmacy (they are not the same organisation).