Picture this you have a week left of anti depressants so you Put your prescription in wait 3 days, go to pick it up they tell you they haven't recieved anything since 2 months before despite you putting it in a month ago you ask for an emergency tablet they tell you to go next door to the surgery , you proceed to go next door in which they tell you it was accepted and is next door and is not to do with them you go back they tell you unless it's accepted they can't give you anything you go back and forth both useless, having to wait a following week without anti depressants is illegal for them to do to you, you ever noticed how there's always a new member of staff? If you go on a job site any you constantly see job vacancies there they are terrible for both staff and customer service if you ask to see a head supervisor you will get the person come over an repeat what the junior staff said but in a really condisending way.. Go to boots instead
M W242 days ago
Was rushed into hospital early in the morning as my airways were closing up. Air ambulance was on standby. After I was released from hospital my better half went to this pharmacy with a prescription. She has a broken ankle so couldn't drive. She called a taxi and when she got there the pharmacist made her cry by being so rude Infront of ppl. Bear in mind I was not long out of resus... AVOID LIKE THE PLAUGE.
George Tansley334 days ago
A load of staff ever week we go there a problem they have no idea what doing the say are doctor not put it though full well know it has
Mo Ali1 year ago
Worst pharmacy they gave me the wrong prescription, tried to call but they don't answer
Ayse Acar2 years ago
Incompetent staff who don't answer phone ever and do not dispense prescription if 1 item isn't in stock!
Kathie Chis2 years ago
I cannot say a bad word about this surgery as I have always been treated with politeness and respect from the receptionists, Doctors, nurses and medical team. Yes, I may be 25 mins on the phone waiting for a receptionist to answer, and maybe quite a wait to get an appointment with a Doctor but I also think that some of the comments on here are uncalled for. Why do they want to shoot the messenger?, If you want respect, then give respect to those who are doing a difficult job in trying to please every one. These are difficult times for us all and I for one have many health issues for the NHS to contend with, thankfully I am very grateful for all the help I receive from the staff at Wheatfield surgery who are doing a very stressful but worthwhile and difficult job.
Rosario DeAngelis (Ross)2 years ago
Multiple surgery, with several doctors and chemist facilities too. But they are too slow and don't always show empathy towards customers. It is very busy and far too many people for size of practice.
Greg L2 years ago
Very slow service to get hold of medication, text messaging service doesn't work and they don't do any emergency loans on repeat prescriptions.
