Craig Y Don Pharmacy

Amazing!! I had been with my previous surgery for 30 years but after a change of ownership and having tried the new Doctor for a few years I decided it no longer suited my needs. As soon as I walked through the doors of the Craig-y-don Medical centre I knew it was right. Reception - welcoming and helpful. Booking appointments - so easy (by phone or calling in) and none of this rush at 8am in the hope that you MAY get an appointment. Doctors - only seen 2 so far but they are so keen to help solve my problem it is such a refreshing change. So lucky to be at this surgery.

Really not patient-focused at all! Their website (when it actually works!) states you can make an appointment up to 2 weeks in advance. Even the Doctors say this too... but when you ring up at 8am (when you can actually get through!) they offer times for appointments you can't make and then you ask for another day and time to suit (when you are working away from home 5 days a week) they say you can't make an appointment and must ring up on the day!
What a joke and a waste of time. They do not care for people at all.
The Practice manager ought to sort this debacle out and ensure that we the patients come first.
It amazes me that even when you do ring up on the day there are only a few appointments left... so how, within such a short time-frame, can all these appointments be fully booked when one is not allowed to pre-book an appointment?
...answer me that please!!!
As soon as I will be making a formal complaint on this as it is not on... and whoever decided this appointment system (or lack of an approved system that works) ought to be struck off as it clearly does not work and never has.

I fully understand why patients may have a different view but for me,in all the years as a patient,never ever have I been treated with anything less than complete respect by Doctors,Nurses and Admin staff. Yes I have had to wait on the phone to get an appointment,yes it is easier to go to the surgery and not everyone can do that but all in all five star plus for me.Would hate to have to move.

The reception is good and Dr Green a great detective and looking after me, thank you. Efficient appointments for tests through difficult times. Yes, prescriptions can be hit and miss with omissions regularly and as I only have 3 items can't understand. Thanks for care.

Awful service. My daughter waited over half an hour for her baby daughter's prescription. The prescription appeared to be ready very quickly but for some reason, ignored. Rude staff! Prefer to go to Boots or Savers.

Great service. Lovely staff deliver my meds without fail every two weeks.

Have regularly used the pharmacy for repeat monthly prescriptions for my husband myself plus for needful separate scripts too and have found their care to be friendly and helpful. I have much appreciated also their delivery service.

I’ve been a more happy patient here & @ the old surgery on the prom but the surgery is going to the dogs . The slightest disagreement with reception results in stroppy replies . I waited over a month for my medical notes , my punishment for daring to stand up to a stroppy receptionist . The office manager ? Oh dear me , hoping I never have the need to converse with her again . I shouldn’t have had to complain to the health board to get MY notes . Coupled with a diabetic nurse practitioner from Bangor Hospital patronising me over the telephone my lot is a tad disappointed . No wonder I laughed @ Dr Emmett letter asking me did I want to speak again with the diabetic nurse practitioner . Why so I can be patronised further ? I’d rather chop my leg off .