Sheppards Pharmacy (Avicenna Partner) Pencoed 2

Friendly atmosphere generated by staff. Well qualified and competent dispenser of medication. Work hard to counter some laissez faire surgeries.

Excellent chemist. All staff are very helpful and friendly. Great customer service. Good choice of every day products although rather on the expensive side compared to places like poundland and tesco who sell brand names at a much lower cost.

Not a bad service for somewhere so busy, but they have got my prescription slightly wrong a few times. I don’t know what all the the “friendly staff, great customer service!” reviews are about. I suspect in a place as small as Pencoed they know them tbh. They’re not rude, but for a place as small as Pencoed, they’re not that friendly either.

I am housebound at the moment 28th September. Been trying to call to see if my script is ready for collection, 29th today, still no answer, I need to arrange for someone to collect medication for me, No-one answers the phone, sent an email, no answer , not sure if they are on holiday, or just can't be bothered. You can't really complain about the service, as there isn't any. Very Disappointed... Ahh, we are back, arranged the collection, medication collected, great, but when I eventually get the medication, there's a IOU slip, call and wait again, Ashley answers, and books it for delivery (a once off) for the 3rd October, it is after 5pm, No delivery as yet, trying to call, no answer, someone did answer, but hung up before I could say anything. I think I will change pharmacy, always a problem with, short supply, no answer, no delivery.This is Ripley's believe it or not, Unbelievable but true...

Everytime I use this pharmacy I leave angry and disappointed with the service. If the staff aren't ignoring people then they are ushering you out to have their hour long lunch break.

This used to be a brilliant pharmacy with second to none service, but since it has been sold the service is terrible, the staff are petty, rude and unwilling to help. We are told that they are short staffed like its our problem. Perhaps if they looked after their staff they wouldn't feel the need to go and work for Sainsbury's. Even though you see large numbers of staff at times - nothing seems to be getting done other than gossip. I have no doubt that if you reply you will cut and paste a standard reply rather than address the issue that this Pharmacy needs new caring staff and a manager that can improve the poor standards. I went to the pharmacy after the doctor phoned my wife and said that a prescription was being sent to the chemist. The chemist acknowledge they have the prescription but it wont be ready for another 26+ hours. Why?

This chemist, is one of the worst in pencoed village, they are never organised enough, to give a full prescription, the staff are completely unhelpful, as if you have disturbed there busy day, having 10 staff behind the counter all hanging round gossiping about there day, when should be serving customers, I understand the dispensing of drugs needs to be done an checked over for legal reasons, but the fact you can't get prescription right after 5 people checking is a disgrace, I would hope you take the time to read this review, and action upon it.

Will review again in 4 weeks, and see if changed.

07/02/2023

Re-review

The Chemist, as of today has improved slightly on the collection front, with scripts being fulfilled more first time round, staff have improved there service in ways, still many teething issues to work through, it would seem from being in-store the main problem is communication between GPS, and Chemist so people who are ill collecting their scripts are not sent on a wild goose chase, tat responsibility and accountability is taken, and not play a blame game but to work as a team. this need to be arranged between the two groups to create a smoother service offered to clients, I trust this is something you can work on moving forward to provide a full customer experience instead of a half hearted version of events, as most customers have experienced in the past

Keep up the good work so far 👍🏽

The rest of the nation is back to normal but we still have to queue in the cold up the street for this chemist.