Kevin Thomas Pharmacy

Twisted in nerve pain from my back refering into the hips, I fell into the shop and asked for a small glass of water to take my painkillers, the man serving only directed me towards the expensive bottled water! This is terrible service withoit compassion or empathy certainly not what tgey advertise!!! Bad.

Receptionist is a Lair! Store should be reported!
Lied about delivery is on its way . Liars about date due for meds! blames the patient for missing delivery
Should be reported to health boards
If you don’t have the medications give the prescription back!
Staff are horrible and rude and disrespectful liars

Ive used (tried to use) this shop on 2 occasions, the first time I went there at lunchtime, I asked if I could leave my prescription on the counter and collect it later but was told that I needed to come back after lunch. The second occasion the door was locked and I needed to ring a bell, I was greeted by an assistant that was wearing a face mask she opened the door slightly and asked me what I wanted, not very a welcoming atmosphere

Extremely rude staff they need to go on a course for customer service and satisfaction. Never answer the phone always takes ages to answer, and when they decide to answer its always your fault when they haven't done their job properly. Go to Lloyd's pharmacy so much more customer focused.

Have used Kevin, in the hafod chemist for over 20years with my mum and dad using before me. Have found Kevin the pharmasist to be first rate and the girls are always chatty helpful and experienced. Faultless.

They are let me down few times. I went pick up my medication they are treated me badly. Today I went to pick up my wife prescription to my GP they said my wife prescription sent to Hafod chemist then I went to chemist they told me don’t come our chemist anymore you won’t be served. I believe I am Asian that’s why they treated my like that. when white customers go to pharmacy they treat them nicely. I am really disappointed I won’t recommend any body use Hafod chemist

I usually wait about 3 or 4 days for my delivery.....
But I phoned yesterday spoke to a nice gentleman....
They picked up my prescription and delivered it same day
Thankyou

Best pharmacy so far, every time I just wait less than 5 minutes to get my medice.