The Practice Centre, Physiotherapy and Pilates

Very good practice with some knowledgable staff all round.

Absolutely shocked by the rudeness of reception. Curt, unhelpful, aggressive & uninformed. Reception should be informed regarding teachers Pilates background & where they have trained. I would have thought this is part of the job desvrivptiin. Part of the job. Not who’d I want answering phones at my practice. You’ve just lost a local customer before I could even see the Pilates teacher & I hear they are good. Turned right off!

This is a one star rating to the reception and admin staff, not the therapists. I have been a regular customer. I am also 8 months pregnant. I woke up with a cold or a flu and neither willing to put any potential risk to my pregnancy nor passing over the flu to other people , I called in the morning to reschedule my visit that was to take on the same day. I accept that they have 24 hour cancellation policy, but rather than trying to finding a compromise given the force-major events, they just charged me for the full appointment which I did not attend due to health reasons. I find this very unethical and shortsighted. I don’t intend going to this place again, which means that for a short-term gain of one time-fee, they lost future profits from a regular customer.