Ashford Musculoskeletal & Sports Physiotherapy Centre

Best physio in the area, I wasn't able to move my neck at all and in 2 sessions nearly all pain gone and all movement recovered. Also very accommodating in terms of time. 100% recommended

Extremely disappointed. Allocated this physio through insurance after a car crash and was being treated at their Oxford clinic. I was suffering with usual neck, back problems but by fair the worst was a groin issue which the physio advised was a result of where the seatbelt clicks in. The physio really did not know how to treat this issue and looked at anything else BUT the groin issue. I had six treatments which should have been 30 mins and the last 3 were less than 20 minutes.
I am a therapist myself and I said to the physio I feel that my pelvis is rotated from the accident. He advised on the 6th appointment that he would refer me to a 'pelvis specialist' via the insurance company. When I chased up the insurance I was shocked to find out that I had been discharged and in the notes the physio put I had this issue before the accident! Outrageous.
I tried calling Ashford and left a message, I got no reply. At the start of the course of treatment I was told I would be sent rehab exercises. These were never received and when I chased them up, my messages were ignored. The physio would also test me on what muscles he was treating or what technique he was doing in my sessions. I obviously answered correctly but felt it was completely inappropriate. I'm there to be treated, not to massage his ego or be tested on my knowledge.
If a physio doesn't know how to treat the issue then he should be honest an refer me to someone who does and to lie on my discharge notes is appalling. I have now sought quality therapy privately aswell as rehabilitating myself and significantly better in a short space of time.
Ashford appear to be using the insurance claims as a cash cow for very questionable therapy. A disgrace.

**Update: Since I left my review I received a very abrupt call from the physio in question and it was not convenient to talk at 6pm on a Friday evening as I was just about to go out. I asked him to call back the following week and he never called back. I also left a message for Martha two weeks later, who eventually called me back. She was very rude and with no customer focus in trying to resolve the matter. She said it was between me and the physio she employs and still weeks later still no contact received. This does nothing but reinforce the evidence that this company is treating these insurance claims for premium fees yet very debatable therapy. I have made Churchill insurance aware.
Avoid at all costs if you want quality, customer focused therapy and actually get your injury appropriately treated.

I have been very well treated as a student - I have provided with hands on experience which is very rare for students. The physiotherapist I shadowed was extremely helpful and I learnt an abundance from them both. I have also experienced consulting patients on phone calls - being thoroughly supported throughout. This was an extremely beneficial experience and through doing so I am also considering the pathway as a physiotherapist. I have nothing but positive thoughts about this clinic and every patient was attended to with the utmost care.

Simply the best Physio I have ever seen! Martha's magic hands, knowledge and experience are second to none! Right on the money !

I was in tremendous pain suffering from back pain and my friend recommended Martha for physiotherapy. Martha is absolutely professional, very knowledgeable. During the first session, she patiently asks about completely history and could identify the possible root causes. Martha treated me with such professionalism, compassion, competence and care. Treatment is still ongoing but I can already see great improvement in my condition. Definitely recommend this clinic to everyone.

I've been seeing Martha since a few months now after a patella fracture late last year.

I cannot stress enough but I have been tremendously helped with the treatment received from Martha and her team. Each and every session has been helpful and I have instantly seen results with every session.

I'd like to call Martha a "magician" as she has magic in her hands and a lot of experience.

There have been times when I was completely confused and needed help after my surgery & Martha has always been there to help even during out-of-hours.

The entire team at Ashford Physiotherapy is extremely caring and friendly. I feel confident about their expertise & would highly recommend them.

I would like to thank Shreya for my knee. I had sessions with her in their Oxford branch. She is very polite and helpful. She is 100% professional and kind person. Shreya gave me excellent advice. Shreya has magical hands, soon after the sessions I felt major relief. I would highly recommend her expertise to everyone.

Martha is a very experienced Physiotherapist. I met her few months back and was very concerned about my back, neck / Shoulder pain, Martha took time to explain me the problem along with resolution around it. She is very friendly too, she took extra efforts to make me comfortable during those sessions. She recommended Shock Therapy and it worked well for me. Her sessions helped me in reducing the stiffness, I am feeling much more relaxed now. I would highly recommend her. Thank you!