KARVE

Shocking customer service. The Owners care about profits more than clients.

I had an intro pack, classes are about £30 each. I got COVID so couldn’t attend my class. I asked with about 6 hours notice if I could rebook as I had tested positive to COVID and was really sick. They said no. They said 1. I can come to class with COVID (and infect everyone else…) but how as I physically couldn’t do a workout, it’s actually dangerous to do an intense workout like that with COVID so very irresponsible of the owners to suggest this.
2. They said they’re a small business so need the money. You gained £30 from me but lost hundred/thousands of ££ from me getting a membership purely because of your terrible service and lack of care for your customer relationships

I’m a reformer instructor myself and we ALWAYS cared about our clients. We’d be flexible in these circumstances, check in on them and cherish the relationship. Without customers the business will die!

1 star for management. 5 stars for the workout.
I LOVED the actual class. It was so intense, strong, sequenced well and the instructors are great so I really really wanted to go back but it doesn’t feel right supporting a business who doesn’t care about its customers.

Wonderful studio with a cozy atmosphere. I've been doing 3 classes a week for a year now. Each class was different, and starts with a gradual intensity. I noticed great benefits for my back, joints, and the overall tone of the body as a whole

I am visiting from Dubai and wanted to train at a prestige studio that has the best trainers. My first class with Nadine was exactly the experience I had expected a body workout that challenged me physically and mentally.

I've been going to this studio for a year now! I am very pleased with the atmosphere and approach to clients! The trainers are all pros and open to communication! There are always gifts and discounts in the studio. I highly recommend it to all.

The pilates studio is just amazing! Pleasant crowd and always met with a smile! The studio is fully equipped with all necessary equipment. After a few weeks of regular training, I felt an improvement

Perfect place! I fell in love with the studio, the coaches are just wonderful, the atmosphere is excellent, always clean, cozy, cool and comfortable! The membership is also a great affordable option! :) Definitely recommend!

For a very long time I was looking for this style of training from which my body would receive not only physical benefits, but also pleasure. This Pilates studio and their program opened up a world of physical activity for me, where every muscle works: stretching, lengthening, tensing and relaxing. Concentration is turned on, allowing the brain to take a break from daily chores, immerse yourself in yourself and your body.

Really unhelpful policy of having to use all classes within a time period and then not being able to book for you and a friend using your own classes. The check in staff I came across where unfriendly and the whole vibe really off! Classes good if you’ve done them before.