Tops Pizza

Absolutely disguting pizza couldnt get more grease on it. Cook was horrible over the phone now have to speak to manager to try get refund.

We been ordering from them before and was happy… Today we ordered again and unfortunately the pizza been horrible… firstly we been waiting an hour and 15 min . Pizza arrived cold… the pan should be deep but was thin… garlic sauce tasted like mayo not garlic… the pizza been sliced in thinly little pieces with around 3cm each … obviously not cutted to the end … terrible experience… maybe the cook change or something but will not order from them again

Most of the negative reviews are because the delivery company not the pizza place.

Pizza is average quality, do not expect much. Garlic bread is basically toasted white garlic bread from Aldi, could have made it better. The man who worked there was nice though (hence the 2/3 stars for him).

'Tops Pizzas' more like 'Flops Pizzas' we placed an order with these cowboys at 7.30 and didn't receive our order until 9.15 when it did finally arrive our sides were wrong, Pizzas was wrong and the drinks wrong. We phoned up and complained and they said the only way was to get our money back was for the driver to come out and pick up the food or take the food away and then separately send us out our correct order which would then take another 45 minutes!!! The guy was so rude on the phone, he said he'll call us back and then heard nothing from them so had to call them back again. Terrible service if you can even call it service!! Won't be using again and will be spreading the word about the shoddy service !

Food ok but a shame that the delivery driver didn’t leave his details after he smeared his car against mine which was witnessed. Probably didn’t have insurance or the ability to cover the repair costs considering his car didn’t have road tax at the time of the incident

Pizza tasted so weird never I will order again first and last time for a large pizza which I paid 27 pounds I was expecting something decent

No option to give 0.
One of the worst pizza stores in the UK as they don't know the meaning of customer service.
Guys, please double-check your order if you collect because they lie about your order.
I ordered a Tandoori lover and a half(bbq chicken) and a half(peri-peri lover) but they gave half and a half the correct order and peri-peri lover instead of the tandoori lover. I checked the order after reaching home and called them straight away. The lady tried to convince me that they gave me the correct order but later she ended up saying they give same toppings for both tandoori and peri-peri. I asked her why do you keep different names when you give the same toppings, then she confirmed saying that they don't have tandoori chicken available for today so they are using the same toppings for both peri peri and tandoori lover pizzas.
She even failed to answer when I asked her why they couldn't mention that while we were ordering.

If you don't want to ruin your lunch or dinner plans, please avoid ordering from Turnbridge Wells' TopsPizza.

I actually owe them an apology for calling them because i thought they made a mistake with pizza sizing, they hadn't, it was me....i am so sorry!
That aside, they delivered a superb service! Food was on time, hot, exactly as described and tasted wonderfully! Will definitely use them again!!
Highly recommend!!