Fat Pizza Harrow

Edited
After receiving a response from fat pizza I decided to to give you the benefit of the charts and possibly even offer you the opportunity to respond to my review I contacted you you and was greeted by an individual who refused to give me their name and immediately hang up the phone on three separate occasions.

On a lighter note the individual was shouting Mr sunny and also shouting swearing words in HINDI........

Absolutely SHOCKING!
We ordered a meal worth £38.00 which never arrived.
Contacted the fats pizza,firstly mentioned wait for 10 minutes it will be ready with you.
So we wait patiently
Nothing arrives just waiting 1-hour! I called them back and this is where the truly shocking customer service begins the gentlemen picks up the phone and essentially begins to berate me! It was all very confusing items to calm the situation down and simply mention financial issue for not getting out food please can you provide me with the refund for the food hand he continued saying I am not going to help you you do everything yourself I have been to your house.

Don't be fooled by the overzealous promotions and the swimming text messages this establishment is simply upselling it's only interested in one time business it's not interested in loyal customers maybe it's better to just look elsewhere like Domino's Pizza or or Pizza Hut

Avg not really spectacular pizzas anymore
Really nice when they first opened now just mushed together
Thanks

Well I ordered a pizza with no onions and no garlic... When the pizza arrived I saw the message on box, no onion, no garlic thought great. When opened the box saw onions. Rang them straight away to complain, Said they would send out another one. I have been awaiting for 1hr 40mins. Now all the other pizzas have gone cold. So I will not be ordering again. I will now find another company to order for a big event. I am being generous giving 1 star as you can't post anything without it. So I email them, and not a reply. Definitely poor customer service and don't care. Still to this day not even an apology and no acknowledgement of my email. Never order anything from this place.

Normally order from here as they sell the best pizzas for a good price. However on Saturday I ordered online, called after an hr, they said that the system cancelled the order and made mine priority. After half an hr more rang again and said that they were closed (called back different person answered and said they were open as well as delivering) not only did they waste my time but took my money also. Asked for refund and still haven’t got it after 5 days of waiting. Called today and have been told to wait 3-5 days more.

Made order. Waited an hour. Rang restaurant and they said order had been cancelled. But then apologies and said our order is priority. Waited another hour rang restaurant and said they can't do it now as they're closed. That was a lie as it's open until 3 am. Never using again

Disgusting. Ordered desserts and chocolate cake was stale and tasteless tasted like fridge and spices from cross contamination probably. Cookie dough was cold and hard and absolutely disgusting and very small portion. Do not eat here

Have to say the staff and customer service is absolutely top notch, super helpful and friendly people, couldn't ask for better!

For the price, the pizzas are exceptionally good, vastly prefer the taste of Fat Pizza's Pizza (and quality) to Domino's, and with them constantly offering multiple free pizzas through their app on top of an already surprisingly cheap price, it's fast becoming my favourite place to order from when I get the rumblies.

Good, cheap food.

Worst pizza I've tasted in a long time. The large pizza was on the small side, and was absolutely soggy and dripping in grease.

The cheese had no flavour at all, the meat was rubbery, and the pizza itself was so salty it couldn't be eaten. It did not taste like it was very fresh. Maybe processed cheese slices and old frozen meat? If it was fresh I don't know how it got to become that flavourless rubbery thing.

Stay clear of this place unless they make changes.