Pizza Hut Delivery

Avoid! If I could give negative stars I would.

I rarely give companies low ratings, but this was the worst pizza delivery experience I've ever experienced as we waited hours for nothing to ever arrive, and days later are still trying to get a refund for the food we never received.

At 6 pm on a Wednesday night we ordered 3 medium pizzas through the Pizza Hut website, and received email confirmation it should be delivered within 30-40 minutes (1.5 miles away).

At 7 pm we tried calling to ask about the status as it was 20 minutes late, and after being on hold for 15 minutes, gave up. We tried emailing at 7:15pm and calling 2 or 3 more times over the next 20 minutes and no one ever picked up.

At 7:45 pm we got an email saying the pizza was delivered, except it wasn't. We checked our ring doorbell and no one even approached our walkway within an hour of this time, so we emailed again.

At 8:15 pm we counted it officially as hopeless and got other food.

As of a few days later still hadn’t heard back even after additional messages, nor have we received a refund for the pizza that wasn’t received.

So in summary, we paid £16 for no food and hours/days of frustration.

AVOID AS MUCH AS YOU CAN.

order my food at the store repeatedly told them what my order is. To the leave with the totally wrong order. But it says it’s the order. I had told them I’m allergic to mushrooms why did my pizza have mushrooms on it. Not only that trying to call them. Been waiting 10mins now and still waiting whilst I’m writing this review.

I am really disappointed by the level of service I’ve received today by your website and as well as the branch in order.

I placed the order at 9.27pm which I received a confirmation email as well. The order should of been delivered to the address by 10.05pm however I called to just enquire how long it will take as it was getting quiet close to the time.

I called once and someone answered the phone and hung up. The second time I called I spoke to a male who passed the phone to another colleague (Harini)

I said to her that I placed the order on the website however I’m just asking how long it was taking. She explained that her screen/portal is not working so they aren’t able to fulfil any orders.

I told her that if you aren’t able to fulfil the orders then you should be able view the orders from another back up system and if not be able to fulfil then you should be able to call customers and apologise to customers. However from the impression of the staff they are waiting for customers to call and explain what happened. This is unacceptable! If it was the case that it cannot be fulfilled then you should be calling us straight away so if needed we can make other arrangements. I require my full refund of 20.99 to my card.

Very bad customer service. This used to be the real deal many years back, but a change in staff and then a very lengthy store closure, when they reopened gave it another few tries. The same persists, rude unhelpful staff that don’t seem to wanna be there. They don’t even give sauces with side or pizza. You could order their biggest deal and yet they don’t seem to care and even give any dips.

Been to many Pizza Huts this is now by far the worst. Sad part is it’s literally 1 minute away from me.

I’d recommend Papa Johns/Pizza GoGo and Dominos over this store

Waited almost 2 hours for my delivery, with no updates from the restaurants. When pizza arrived it was cold and received no compensation for the lateness or cold pizza.

Was told I would be given a refund within 3 - 5 days, but have not received anything having waited over a week.

Deliveries are always on time or to 5 minutes, hot every time almost too hot and they’re generous with the toppings. They’re deep pan spicy margarita is the best margarita from any of the chain stores.

Brilliant food, come quickly and was very hot. Would definitely order from them again

Got two pizzas and cheesy nachos delivered from here, these aren't cheesy nachos. It's a mess! For the record, I'm still eating it.