Pizza Hut Delivery

Branch Manager Eve is extremely rude and how she is even a Manager is beyond me. She hung up on me because I was going to use Dominoes due to offers, so I called back to challenge her lack of Customer Service skills. Pizza Hut, you really need to conduct some extensive Customer Service training, which a Manager should already have! No wonder your Google reviews are as low as they are, your staff are clearly incompetent, which unfortunately for them is due to the hierarchy.

I ordered from pizza hut tonight, as of the time of ordering this pizza it was my last 20 pounds to my name I ordered from pizza hut to get a delivery from these guys and then it didn't specify that they wanted me to come and collect it. called in and explained it was the last 20 quid we had and the lady on the other end of the phone just suggested for us to get a taxi full well knowing we had spent our last money on this order. This is such poor customer service!! Do not order, the lady claimed to be a manager but did not act like one!!! Worst customer service going. Will not be ordering again, This is not first bad experience either

Worst pizza ever. I can make a better pizza at home. Ordered cheesy garlic bread and had to squint to see the cheese. The pizza came overcooked, dry and cold. We ordered peri peri wings which came out flavourless and bland. Tasted something like a dog would eat. Tried ringing the store like 5 times to complain and no one was available. I would think twice before placing and order from this store.

Poor. Waited over hour and half for delivery been calling for last 30 minutes with no answer. How can they run a well know pizza store, with such poor service. Waste of time do not order from here. I will never order from here again

Order arrived very late and to my disappointment, the pizzas were quite tasteless and dripping with grease you could squeeze the grease out of them very easily. I’ve had Pizza Hut before from various branches, this has to be the worst one. Sad because I was so hungry. :(

Sadly we had a bad experience with a delayed order. We ordered at 5:30pm, delivery estimate was 6:15, food finally arrived an hour later, at 7:15.

We originally ordered food for three, including my young son as as treat. Because of the delay we had no choice but to cook something else for him as he couldn't wait any longer. The food finally did arrive at his bedtime, meaning that his pizza was untouched and all of the rest went cold while we put him to bed.

A delay is one thing, but the fact that no one got in touch to give us an updated estimate and that there was no update to the online estimate meant we couldn't rearrange our plans and made everything much worse.

If I could give minus stars I would, ordered 7:30pm said 9:15pm for delivery fair enough, waited till 9:25pm started to phone and phone and phone. No one picks up so I drove to them. Handful of other disgruntled customers all same problem no delivery no answer on phone no update. Guy there in end said only one driver turned up he couldn’t switch ordering system off the area manger who could wasn’t answering the phone because they were sleeping. Eventually got my pizzas after waiting another 30 mins in store no apology just a free bottle of 500ml Pepsi when considering I paid £1.99 for delivery wasn’t free. Needless to say I will be calling HQ to complain I was more shocked to discover the phone was on mute as I called it while standing inside and it was flashing and flashing and not ringing

Would give this place a zero if I could. Placed an order at around 7:45 pm, food was supposed to be delivered at 8:35 pm, i then got an email saying I hope you enjoyed your food. I never received my food.
Then decided to go and pick it up myself and waited another half hour in the freezing cold store.
Then realised that the food wasn’t even in the in the oven yet. There was also several other customers in the same situation as me save yourself the hassle and order elsewhere. It’s not worth it.

They silence the phone aswell so if your trying to call don’t bother either.