Pizza Hut Delivery

As its delivery and they said they don't deliver to that area I have to give it a one. Besting in mind we are about 1 mile from the restaurant. Had ordered before and just yesterday had a leaflet through the door. Food was average before. This time had a freind over Sunday afternoon. Go online to order and go through to payment and otp code and then it failed. Tried again. Then tried again on different card
It then came up with the hut number for the local closest store. Ring up. First things they say. There is no problem with the online orders. ..... well after three attempts it wasn't working for me so was a problem. He then asked for postcode but due to a language barrier didnt understand. Eventually we go there with the post code which he couldnt find asked for street name confirming he had found it. Then said we dont deliver to that area. Google maps said you were 0.9m away. Perhaps I had it on spaceship mode warp speed 5. My apologies. I gave up. 2 stars given as when delivered before it arrived and was okay.

I love pizza and never have a problem with takeaways, but this was the worst I've ever tried. Ordered 2 pizzas and a side. Dough seemed dry/overcooked and cheese was rubbery- same quality as if you overcook a Tesco value/cheap pizza before it burns. So I complained and got another sent out. That too was dry/overcooked or rubbery, something is just not right with their pizzas, whether that's the ingredients or cooking method. Manager Jason was really arrogant when I complained a second time and he insisted there was nothing wrong with it and spoke to me being patronising when I asked for a refund. He wouldn't give it to me, I know have to call head office. He really needs to taste the pizzas they serve as he will see what I mean then. Never going there again

Absolutely shocking service we are vegetarians and they sent us a pepperoni pizza and because we ordered online they blamed us and said we clicked on the wrong item well if there system is faulty hows that the customers fault we actually got told it was our problem and that they couldn't send us out a vegetarian pizza so we stayed hungry my son was starving weve had Covid-19 and thought wed order something as running low on foods but this was the worst experience ive ever had with a take away especially a big company like pizza 🍕 hut 😡 after we was so hungry we had to get somewhere to go out of there way from the other side of Crawley and instead took our business to domino's very upset and let down dominos offered us a free pizza but we couldnt take it ! PIZZA HUT SORT IT OUT

Yet again im extremely un impressed sent us a meat pizza 🍕 garlic breads where cold and the reason why we are so annoyed is because we are vegetarians but worst bit they said they cant do anything and that we have to contact customer services to then be told we have to wait 3 days just see whats going to happen !!!! I THINK WELL USE DOMINOS OR PIZZA TIME

Placed an order through deliveroo and for whatever reason they couldn't deliver. Tried it again and the staff at pizza hut couldn't be bothered to make the order for the driver. The driver turned up without the order and explained that pizza hut didn't give him an order to deliver....

The manager at pizza hut said he gave it to the driver.... Then, customer service at deliveroo said they spoke to the manager at pizza hut and he said they didn't make the order...

Pizza hut.... You should sack the manager because he's probably too busy eating our order and scratching his nuts.

THE WORST EXPERIENCE 09/07/22 AT AROUND MIDNIGHT ORDERED A VEGGIE PIZZA GOT SOMETHING ELSE PHONED UP SPOKE TO THE MANAGER HE WAS VERY RUDE UNHELPFUL AND SAID DEAL WITH CUSTOMER SERVICE HE DOES NOT WANT TO KNOW I WENT AND DROPPED IT ON THE DOOR STEP OUTSIDE THE SHOP AS HE WAS REFUSING TO LET ME IN SHOCKING BEHAVIOUR MANAGER WAS SCREAMING ALL SORTS I DIDN'T TAKE NOTICE AS HIS BEHAVIOUR WAS STRANGE IT'S A PIZZA YOU GOT IT WRONG NOT END OF THE WORLD IT COULD HAVE EASILY BEEN CHANGED BUT OH NO NOT HIM OH WELL IM SURE HE TOOK IT HOME TO EAT BY THE SIZE OF HIM THINK HE EATS ALL THE STOCK:-) MANAGERS NAME IS JASON INCASE ANYONE HAS A SIMILAR ACCOUNTER

Waited well over an hour when the app said 30 minutes so I called up after 40 minutes and they said the driver was in my street… then waited another 25 minutes after trying to call back 5 times with no answer for them to come up with a stupid excuse. The pizza was cold and the Pepsi was flat like it’s been shaken. Will not be ordering again.

My daughters love Pizza Hut delivery, if is for them…they can have pizza deliver every weekend. Served online is good and quick.