Papa John's Pizza

So popped out for the afternoon with my daughter and went to grab an ice cream. As we sat in the car we noticed an advert for Papa John's on the window - £1.99 for a small pizza upon collection. We decided this was a good offer so we rang them while we finished our ice cream. However, the phone was ignored twice - despite the guy being next to the phone and no one else in there. Waited a couple of minutes and then rang again. We watched as he picked up the phone but instantly clicked the receiver so it cut us off! We couldn't believe it. Curious to know how he would be if we went in, and given how much we now really wanted the pizza, we went in.
Clearly the guy did not want to be there, which is understandable. But it wasn't our fault he was there and there was no need for him to treat us like that.
Really disappointing service from Papa John's and sad to say we will not be returning, there are other companies who would appreciate our custom.

Well well well my first experience with papa John's pizza
The delivery guy was noce and polight.
The pizza well. Sogy bottom sorry to say. Not that nice after many extras added. Seems all to be placed in the middle, what about round the edges guys? The garlic bread dry and the chicken was more like pigeon legs and wings. Milk shake was the best part! Cost £36 omg double to what it should be. Will I try again, no sorry

Didn't get both garlic and herb sauces we paid for. Cauliflower bites was missing the hot buffalo sauce. Potato tots were cold on arrival. Pizza toppings are far and few between and half the slices are without any topping. Pepsi max was Pepsi cherry max. Very poor overall. First and last time trying papa john's. Delivery guy was pleasant.

I was nicely surprised how lovely the pizza and sides were good and tasty! But the garlic dip was rather strange. More less mayo-like. But I ate it anyway🤣it was ctually quite good with the pizza. Papa John's - Highly recommended!

After our order not being delivered, it was taken to the wrong address.

we are told we have to wait a further 45 minutes but we can have a free pizza next time? there won't be a next time.

We gave the right address.

The customer service wasn't very good or helpful.

Worst Papa Johns iv been too ... purely for the customer service. Digusted infact that they chose to turn me away in order to prioritise the "To Good To Go" orders when I was willing to pay full price for 2 pizzas ... what is that about?

Don't get me wrong, Papa Johns have the tastiest pizzas compared to Domino's and Pizza Hut ... but at least Domino's took my walk in request and did not turn me away to prioritise other orders!

Picture shows the queue of people, not including how busy it was indoors of how they were prioritising the To Good To Go orders. What is strange, is To Good To Go orders is usually the left overs for cheaper, surely that doesn't take as much effort as making fresh Pizza to go?

Won't be returning to this branch until they know who there real clients are. Those willing to pay full price ...

While I haven't ordered from this store for a good 2 years or so due to previous bad experiences, I have to say I gave them a second chance in 2021 and have made three orders so far this year. While my extra dips I ordered were forgotten on order number 2, I have to say the pizza quality has been exceptional on every occasion. Much tastier this time round than my usual favourite franchise pizza delivery company that starts with a 'D' and ends in 'o's'.

I need to add that the customer service offered by the delivery driver tonight (19/03/21), was fantastic. Such a polite and friendly bloke who came across as very happy in their role. Hats off to him. Hopefully management of this PJ franchise take my positive feedback on board and feed it back to him; he was great.

I'll be very happy to order again soon.

Thanks again.

Pizza wasn't cut in slices, rather was just left whole but tasted decent, totts barely cooked, got a cookie instead of brownie, which isn't a big deal, and was missing 2 garlic&herb dips. Overall disappointing