Express kebab

Lovely place
Delicious too
Nice staff
Must try

I've ordered a few times from here and given good feedback on just eat or foodhub etc but last night I ordered food at 7.20pm 8.30pm comes and still no food no calls so I go on live chat and they contact the restaurant who explains the driver had issues calling me, fair enough things happen he apologizes and says he will send out some food and it will be with me in ten minutes another half hour goes by still no food I go to live chat again and they get the restaurant to call me and they say the driver has been again and couldn't get hold of me, so he says he will try one last time and they finally deliver after almost 2 hours but what I receive is the original food they tried to order over an hour ago, it's dripping with grease the bag is soaked the food is cold greasy and and soaked I had to throw it away so I complained and they basically said they won't refund me but will give me 50% off if I order again. Firstly I understand mistakes happen food comes late etc but to give me food that's been sat in a bag for over an hour instead of the freshly prepared food I'd paid for I find extremely unacceptable. I used to recommend this place but will not be doing this anymore.

Ordered online for collection, I ordered two meals (mixed meat & chips, chicken kebab) and one side (chips with burger sauce). I get home and unpack my order, no mixed meat and chips. I contact the restaurant, initially they ask me to come in. I ask them to deliver it to me, since they should have got my order right in the first place. They agree, but they say they’re “quite busy at the moment” so my order “might take a while”. Disappointing, seeing as their mistake has resulted in me waiting longer for my food, I’d expect them to prioritise my delivery. I ordered a small meat and chips and asked if they could deliver me a large one (there’s a £1 difference in price) for the inconvenience of having to wait longer for my food. They tell me no, “because the manager isn’t here”. The icing on the cake is they ask me to return the extra chips. I don’t even get to keep the chips as a way of apology. This takeaway restaurant needs to take a lesson on how to deliver good customer service and not be so focussed on lining their pockets. I was recommended this takeaway from a family member but I will be telling all my friends and family not to bother with this establishment.

Ordered the Lamb shish and on about the fourth bite I discovered a folded up piece of plastic bag. Mmmmmmm.

Best kebab in Ipswich all
Fast hot and neatly prepared
1/2 pounders are great!!!!
Thanks guys👍

Amazing , quick , fresh and a good potion :) very happy . Best kebab in Ipswich

best chicken donner ,fresh, big portion, excellent customer service, amazing

Ordered a pizza, I thought it was burnt so I turned it over to find the base was covered in mould!! Disgusting as me and my daughter have had about 3 bites each! Rang them and they tried telling me it was fresh and they have used a new GREEN FLOUR! Which is a complete lie! Disgusting! Was told I would have to wait over a hour as it's busy but they were all used with the green flour so would be the same! It's not green flour it's bloody MOULD! Bad customer service!!