Pizza Hut

Ordered a few times from here it seems like the quality of service is slipping away. Twice now they can’t get the pizzas right, the first time we was lied to by the staff, no refund no exchange. At least they actually bothered the second time to change the pizza and it’s not as if it was ordered via the phone it was on screen from ordering via the app.

What an absolute shocking service, wouldnt even give one star, ordered food at 17:30, waited patiently till 18:50, to be told its on way, waited another 25 min, to be told its with deliveroo driver who i am suppose to contact if theres problem (i didnt order off deliveroo, infact, i havnt even got an account with them), I asked to speak to the hut manager, to be told not in store and lady has to phone, so asked for name to report, to be told not aloud name,so i phone deliveroo who tell me it is pizza hut who made the order and not my problem (well done), then get told to have a refund and no pizza, 2hrs and 20 min later, fair play pizza hut, you need to sort your management teams out.

Delivered ordered garlic dips were not with order so disappointed won't be ordering pizza hut again stick with domino's pizza

Our food was over an hour and a half late, when it arrived it was cold, tasted awful and was stale & hard to eat. The whole time I was trying to ring them to see what was going on and couldn't get through to anyone. Worst takeaway experience I've ever had in my life. Never ordering from here again and would suggest anyone else do the same.

Pizza Hut in neath is absolutely shocking hang up on calls when we ring to check on the order and then out order turned up with no drink and waited over and hour for delivery! Never been like this with Pizza Hut burn never ordering again

Had to wait an hour for in store pick up, had 2 children waiting 1 being a newborn, asked several times for order number, then on the 4th time to be told it hadn't been put in oven been waiting 30 min already, another 30 min order was ready, order was wrong saying I hadn't ordered a medium pizza which it clearly said on top of receipt. So disappointed 😔

Arrived at the shop in Neath at 4.10pm and it was locked .
Opening times are 3pm - 11pm
Staff I could see laughing and joking at the back of shop

So I rang the shop. Lad opened it laughing saying sorry we forgot to open up since we got here.

Waited then while they chatted for ages at the back to sort out order.
Not impressed I wonder why I stopped going here and switched months ago. So unprofessional.

Had pizza from here a few times, mainly delivered and always nice, but can be quite pricy at times. Worth making use of the vouchers to save money.