Drain Doctor Worcestershire

Drain Doctor are a fantastic company, who I would use again without doubt. Very friendly staff, from office to on site engineers. Arrived on time, every time, and were willing to go above and beyond in a tricky situation. Five stars. Fantastic!

I had a very interesting experience today with Drain Doctor Redditch. Contacted them last week to check possible high pressure in my taps. The service offered included a free call out and assessment and then proceed with repair if decided on the day. This is what is advertised as well on the website.
The technician attended this morning and asked if I have been informed about the price. I said that my understanding was that the call out was free. He said that this is usually the case but in this occasion the office has a charge of around £90 for the job. He also kindly called the office and clarified this. I have explained that in this case I was not happy to go ahead. I have called the office and spoke with the person in charge (same one that discussed the booking). His point of view is that they kept their end of the deal. The callout was free and that the charge is for the use of the expertise and sophisticated equipment. I can understand the second part, but it should have been explicitly explained during the booking that this company defines “call out” as coming over, park in the driveway and have a friendly chat. To most people this is defined as a social visit.

Reply to response by the company
It is encouraging that time was taken to read my review and reply. However I am afraid your response is inaccurate if not a deliberate lie. Your senior technician attended as described in my review. However we only had a chat. He never measured the pressure. He asked for the price you have mentioned in order to measure the pressure and proceed with any other assessment necessary. This was not what was discussed with me over the phone during the booking. Therefore I stand by my review that the company did not deliver what was agreed with me over the phone and that the advertised free call out was just a visit and friendly chat.

Early evening block drain sewage emergency. Responded quickly within the hourly. Kept informed of time arriving. Very knowledgeable engineer. Great customer service. Highly recommend

We moved into our new house, to find that the complete upstairs water system wouldn't drain away.
Drain Doctor was very responsive, sending out a response guy same day (Saturday).
This was a troublesome job, at one point we thought the drain had collapsed under the house, which would've meant excavation.
Mark didn't give up, he tried and tried to push through the collapse or blockage. His efforts eventually worked and pipe was clear.
He returned the next day to put a camera through, confirming that it wasn't a collapse after all, if he had given up, we would've excavated at great cost and inconvenience.
Great service, great guy.
Would definitely use Drain Doctor again.

Brilliant service on a Sunday when all other companies said no. Mark came out within an hour on a free call out. He had a well-equipped van and quoted us to resolve our issue immediately. We felt the quote was reasonable and were grateful that he could do it on the same day. Highly recommended. Thank you.

Drain doctor came out for a free quote on my leaking toilet. The plumber diagnosed the problem but then quoted me £245 plus vat for the repair. He said the job would take around 2 hours, and would involve taking the whole toilet out.

I had another company come out 10 minutes after. They repaired the leak within the hour and charged £120 including vat and parts.

I would not recommend drain doctor as their prices seem high compared to other companies which is the last thing anyone needs right now.

Although Brad fixed the original problem on the cold water valve he was unable to follow on & complete the job as a further problem arose on the hot water valve! He advised me to get in touch with my Home Insurance supplier as a more indepth job was needed

I had an absolutely first class experience using drain doctor to identify and fix a leak in a sewage pipe on my property. Helen was very quickly able to book an appointment for the following morning and arranged for Jake, who was exceptionally helpful, to come and have a look and put the problem right all within 24 hours. I would not hesitate to recommend them or use them again.