Drain Aid Ltd

Not good lol

Great service lovely young man came and was very polite. 👍👍

Grafters

Please avoid this company at all costs. They will take the money from the council but will not get the job done. One of the staff Lee Tolley is extremely rude and aggressive towards woman. When he got called out on his behaviour instead of apologising he got really arrogant and rude and threatened to not send anyone in.

Update:
I’ve been asked by the company to remove this review in 24 hours if not they would press charges, I see now how they silence their customers. They also told me if I have a problem I should speak to someone from the company and they would help me. However, when I called to complain they immediately told me they would not take the complaint. So please stop contradicting yourselves because it will not work with every customer.

Great service, very professional and polite. Cleared the drain blockage in 10 mins.

Unfortunately I have to say I wouldn’t want my worst enemy to go through what I have been through this morning. This company was was informed by the housing association who they contract for. I had a blockage on the communal soil stack which meant if any of the neighbours above flushed there toilet all the sewage water backed up to my toilet and bath and the rest I’ll leave to your imagination. I was left dealing with this issue for over 10 hours. The housing association informed the company at 2 o’clock and at this point I’m having to empty out the sewage water manually in a bucket from 10 am my back was in so much pain from kneeling down and bending. I recieve an email from the housing saying drainaid will contact me which they never, I made contact with them and once I did the guy said he hasn’t been instructed so I call the housing back who then made contact with drainaid. The guy from drainaid said he will contact me when the engineers are ready it is now around 4pm and the leak is uncontrollable my back pain is getting worse water is everywhere I call them back and guy over the phone had a bad attitude very unhelpful his attitude was he don’t care and to wait my turn. At the end I decided to pay a drainage company to help me unblock the soil stack I couldn’t Bare it any longer my flat was literally flooding I have 2 boys they were getting scared and panicking. Please stay clear of this company as they have let me down big time.

P.s I will be taking this up with the housing association.

Was called out by the local council about an external drain being blocked and clogging further up the pipe causing water to gush out during heavily rainfall. He literally spent 5 minutes and left without actually clearing the interior blockage!? Another company not doing a job properly and billing the local council.

Great service