GASLEC Ltd

Engineer had parked two vehicles totally blocking shared pavement / cycle path close to a corner. When asked to move and told of the danger he was causing by making people walk in the road the engineer shrugged his shoulders and rolled out standard “just here for a minute mate” response.

I tried to persevere and ask them to move but they refused. Engineer informed me he was the boss so appears to be nobody else to raise this with.

Company attitude appeared to suck!

Gaslec arrived on time, very professional, very pleasant, very clean and efficient. They did a flush through on my central heating. Thanks boys good job. Well done.

I have used Gaslec many times for electrical, plumbing and heating repairs over the last 5 years. They are always pleasant, reliable and do a great job. Many thanks!

I cannot fault Gaslec, the whole team were really helpful and managed to fit us in on the same day, kept us informed throughout the repair and got us back up and running as soon as they were able. Highly recommended.

This business set us back weeks, telling us the day before they were due that the parts hadn't arrived. We had to rearrange all the other trades and agreed a new date. They turned up eventually but completed only half the job. No electric radiators replaced, no bathroom lights replaced. Front door handle broken. No communication at all,found out after the event once they had left. Obviously didn't forget to invoice us! Will never use them again.

I could not be happier with the help, and workmanship from the guy that came over and fixed my boiler. The lady answering the calls was amazing help too. I was in need of immediate help and they responded perfectly. 5-Star

The engineer was a FANTASTIC representative for GASLEC! The administration before and after, is perfect! Thank you all SO much for a totally reassuring experience. Happy Christmas!

We accepted a quote from Gaslec to provide and install a new gas oven plus take away the old one. We could have got a significantly cheaper quote elsewhere but agreed as they were able to do it quickly. Part of the quote £126 was for adjusting the existing gas pipes and fitting. The pipes didn't need adjusting (literally it was a case of connecting the tube) and the fitter was there for an hour at most. We asked for a reduction. Also we agreed to pay £65 to take the old oven away. It was in a housing unit and we assumed they would take that too. We said we wanted it removed on the same day. 2 days later the oven and housing unit were still outside the property, along with the packaging for the new oven. The next day, the oven was gone but the packaging and unit were still there. This was unacceptable to us and again we asked for a reduction. We were repeatedly just told we must pay the full quote. My husband spoke to the director, Paul Milford on the telephone. Paul threatened him, saying that unless we paid in full he would return to the house and enter and remove the oven. (we had no issue paying for the oven or delivery and most of the installation cost and had explained this). The property is occupied by students and we are abroad. We contacted the police to get advice. They advised that if he entered without permission he would be charged. The aggressive attitude of the director left us with no option but to pay in full as we didnt want to cause unnecessary stress to our students. The police advised us to tell the students to call 999 if he turned up. We didnt want to involve them so paid. Paul Milford threatened my husband and said to him, "what's wrong with you mate, are you poor?". His wife, also a director did not address our issues either and wouldnt allow either myself or my husband to get a word in on the phone. My emails were disregarded. This firm were due to do electrical remedial work for us in the next couple of weeks and informed us that unless we paid in full for the oven work they would not attend. This is blackmail. So, we paid in full but are extremely unhappy with the service, shaken, angry and want an apology and partial refund.