Royal Mail Delivery Office

Nothing fancy, but outstanding service and wonderful staff. A lot of places could be mentored by these lovely down to earth folks who work there. Big appreciation for the extra step of help by trying to find my missing package gone awol in customs. Being in the thrust of the pandemic and the massive extra burden of online shopping post and staff members short no doubt...par excellence.

Parcel sent to me by someone from eBay shown on tracking app as being received by Bromley Delivery Office on 16 Jun. Now 30 Jun, parcel still not delivered to me and Post Office have now said that they don’t know what’s happened to the parcel. No further signs of action or attempts to rectify the situation. Disappointing service!

Closes at 6pm on a Wednesday, apparently not got there at 5:30 and no one on the counter and the doors weee locked. Great service Royal Mail glad I left work early for that

Still waiting for my parcel which was supposed to be delivered on Saturday gone...it is now Monday 15.20 hours and still nothing....your tracking app needs to be updated to give a set time for when items are going to be delivered...how long do I wait????

60 minute wait to speak to an advisor no post including bills and cards for over 2 weeks,already had tele and Internet cut off for nonpayment of BT bill that didn't arrive and being charged £7.50 for late payment. Disgusted

The staff here are super-friendly and helpful.
Cannot fault them!!!

But the revised opening hours mean that my only option now is Sundays, and I'd quite like a day off as well.

Shame that Royal Mail has stopped leaving parcels in safe places.

Customer Service and Head Office- Having used this service regularly due to lock down, i have spent at least £2800-£3000 over the past 9 months. Items of value nationally and internationally. On a number of occasions Royal Mail have slipped up, i.e. damaged deliveries. The items, like always are well wrapped and labelled 'fragile' for obvious reasons. My latest situation is an item sold at £45.00 as marked and valued on my receipt when posted. I filled in the claim as usual with photographic evidence from the customer and myself. Instead of a cheque for the damages and postage I receive a set of six stamps??? Totally unacceptable form of resolution and not something I will take as a form of compensation. I take this nothing more than an insult! If this means I need to change all my listings offering a different postal service all together, then I will do so. My client has been reimbursed for the problem and damages as that is what a civilised person and business does. I am out of pocket £45 and a product I can no longer sell?!

This rating is for the internet information. The time is NEVER CORRECTED OR AMENDED. A typical example of a non continuous business plan due to Covid.

The actual opening times are changed and only placed on the door to the office.

So busy people rush according to their availability to find the place closed.

Royal Mail have no one to simply change the online information accordingly in 2021.

Pathetic.