Northolt Post Office

I have been here a few times now and they are the friendliest and most helpful staff I have ever met at a post office. A gentleman called Ajay was most helpful. Yes they can be busy but they give excellent service every time. Obviously been on good customer training. Thank you

If I could I'd give 0 stars. They can't post simple prepaid package and wasted 20min of my time. When my small local post office can do it without a problem and almost instantly. I wouldn't be surprised if your parcel goes missing here. DO NOT RECOMMEND

This is an amazing post office, so glad it's local to me, the staff are quite friendly, and help me with any service that I need (Be it sending letters/parcels, or paying a relevant bill). They are usually quick too. It can be busy in there at times, but it's worth it for the great value of service.

I had been there for my return. The lady was very nice and polite. Wonderful service!

Deliveries, post and parcels are often delivered to the wrong address, resulting in chasing the postman up the road. Although the lady I spoke to regarding my misplaced delivery was somewhat helpful, I believe the poor customer service received by many needs significant improvement. The unhelpful online chat, contact us webpage that provides no contact details, and long waiting times need tackling. I am understanding, however, in this instance, I have been left very disappointed. I hope that in the future these concerns are addressed, especially during this difficult time.

I've been using this post office quite regularly for the last few years for various services, initially quite a good team here, very friendly and informative, even during the height of the Pandemic, during the first lockdown, very good service, however in the last few months the service, especially the customer service is appalling, very rude and dismissive some of the counter staff, they can't even sell me the correct postage stamps, or will try to overcharge you for postage services, don't think I'll be using this post office branch in the future. How Disappointing.

SCAMMERS!!!! This post office is a SCAM. DO NOT USE. We asked for second class recorded delivery and they said they only thing they can do is next day delivery. The item we wanted posting was worth £20 BUT INSISTED it needed to be insured for £500. This happened today and we were served by an Asian woman (this is said for descriptive purposes, not to misalign any race) THIS PLACE NEEDS TO SHUT DOWN FOR THEIR LYING BEHAVIOUR and MISSELMENT OF THEIR PRODUCTS!!!!!!!! Taking people's hard earned cash. You should be DISGUSTED with yourselves. A formal complaint has been made to the post office and I will escalate it as necessary until the branch is investigated thoroughly. Absolutely shocking, as it is likely it has gone on for a long while.

My parcel wasn't delivered on the chosen redelivery day. I was all day at home waiting for it. Whey send me text I can collect it from local collection office for small fee. When I came to collect it was closed. Shame they do not state opening hours. It is a Birthday present which they keep as the want £0.70 fee to be paid.
It is Easter now, my son's birthday, they hold the present, I cant collect it. .....RUBISH SERVICE!!!